Job Description

Description and requirements
Skanska, one of the world's leading project development and construction groups, is an
inclusive and responsible business that is helping to build a better society.
At Skanska Building Services, we pride ourselves on delivering high-quality facilities management services across the UK. From critical infrastructure to daily operations, our work supports clients in defence, healthcare, and beyond. We are now seeking a skilled Facilities Management (Hard & Soft Services) Helpdesk & Accommodation Manager to lead the delivery of key services at Northwood Headquarters, a prestigious and high-security PFI defence contract site.
As the Helpdesk & Accommodation Manager, you'll take ownership of a 24/7 Help Desk operation and manage Single Living Accommodation bookings and front-desk services. This is a leadership role, requiring a hands-on manager, with an outstanding customer service background , who can inspire a team, meet KPIs, and build strong relationships across all levels of a dynamic military site.
What you'll do:

• Lead the delivery of a 24/7 Helpdesk and Accommodation booking system
• Ensure KPIs and client performance targets are consistently met
• Line manage a dedicated Helpdesk & Accommodation team: scheduling, performance reviews, briefings, etc.
• Generate service reports and contribute to wider contract reporting
• Maintain excellent communication with accommodation residents and stakeholders
• Ensure compliance with statutory, security, and H&S requirements
• Support strategic contract initiatives including renewal and service improvement plans
• Represent Skanska in regular senior management and client meetings

What you'll bring to the role:

• Proven experience managing a Facilities Management (Hard & Soft Services) Helpdesk, Call Centre, or Customer Service function where you work to and report on KPI Performance
• Strong leadership and line management capabilities
• Excellent communication and client relationship skills
• Proficient in MS Excel and database systems
• Able to gain MoD Security clearance
• Leading teams through Change
• Ensure all Operatives are UpToDate with all their training requirements

This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application.
More information about the role
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:
Closing date
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
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