Job Description

UWE Bristol are looking for three new Accommodation Managers to join the team. The positions are as follows:
1. Permanent position - Tuesday to Saturday working pattern - 35,879 to 39,755
2. Permanent position - Monday to Friday working pattern - 31,236 to 34,610
3. Fixed term position - Monday to Friday working pattern - 31,236 to 34,610
The team provide a professional property management service to University owned Accommodation across our Frenchay and Glenside Campuses. As an Accommodation Manager you will be responsible for the day to day management of an assigned portfolio of accommodation. The team provide support to students that live in University Accommodation, enabling them to feel a sense of belonging to the UWE Bristol community. We understand the part students play and model healthy and inclusive behaviours.
The role is varied and part of your remit will also involve liaising with key staff to get the best support for students by working with colleagues across the University. The emphasis is on the wellbeing, safety and satisfaction of residents and the management of the properties and facilities provided, to standards demanded by legislation, good practice and by the customer.
About us
It is an exciting time to be joining UWE Bristol: our recently launched Strategy 2030 sets out an ambitious programme of significant transformational projects to enhance the student experience.
Accommodation Services provide a home to over 5,700 students living within our portfolio and in nominated City properties. This role will help deliver a high-quality service within a customer-focused environment which operates 24/7/365.
Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with Student Life and connecting students to the services offered by the wider University.
In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.
About you
You will have excellent people skills, able to deal with difficult situations calmly in the moment. You will need to prioritise your workload, offering excellent customer service, whilst balancing the needs of your whole portfolio of students/accommodation. You will be able to communicate effectively to students, guests, parents, guardians and other stakeholders in the moment both formally and informally.
Knowledge of IT systems or complex databases as an end user would be advantageous. Skills or an interest in buildings, property management or property legislation would be valuable.
You will need to have excellent networking and influencing skills to establish positive working relationships across the campus. You will be passionate about people and proving the best service for your customers.
The hours for this post are non-standard so flexibility will be required. The working week will be 37 hours per week, with one shift per week working until 19:00 as part of a rota with others, likely to be a Friday, to be confirmed on appointment.
Where are the roles based?
These posts are based at our lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in , one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a .
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we're always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you'll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a employer, we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role please contact Michael John on 0117 328 6223 or email:
Interviews are scheduled to take place at our Frenchay campus in mid October.
Two of these roles are full-time, permanent posts, working 37 hours per week and the third is a fixed-term position, again working 37 hours per week, for 12 months.
These posts are available on a job share basis for applicants wishing to work part time.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. Due to the nature of the work, this role is campus based for all of your time.
To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.
This post requires basic DBS clearance.
Right to Work in the UK
The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the for information on which documents are acceptable.
Advice to applicants
We'd love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the , and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Skills Required