Job Description

About Signposts:

Signposts is a local charity working in Luton and Dunstable. We provide safe, supportive hostel accommodation for people who are homeless. Our goal is to help individuals rebuild their lives and move forward with confidence.

Job Purpose

The Accommodation Manager plays a central role in delivering safe, trauma-informed, and person-centered housing and support services across six buildings supporting 69 clients. This role bridges operational housing management and frontline support, ensuring both the physical environment and the care provided empower clients to move on from homelessness and build lasting change.

You will lead a team of support staff and oversee day-to-day service delivery, compliance, and continuous improvement, working closely with the Head of Operations and Head of Service, Delivery & Development to uphold the charity's values and strategic goals.

Accountabilities

Leadership & team Development

Role model leadership by: Leading with passion, integrity and openness. Being a visible example of Signposts Values. Creating a team environment where accountability is welcomed. Ensuring complete transparency while addressing any poor behaviour. Provide expert advice, coaching and motivation to 5 team members through line management, 121 coaching sessions and mid/annual appraisals Lead team meetings Cover the on-call rota - This consists of covering our on-call phone 17.00 - 20.00 Monday - Friday for 1 week on a seven-week rota (subject to change) 1 bank holiday 08.00 - 20.00 per year. Support recruitment, onboarding, and succession planning Promote a culture of wellbeing, inclusion, and psychological safety Maintain staff appraisals, development plans, and accountability for performance Ensure team and personal development including essential training requirements are up to date. Ensure good working knowledge of all Signposts Policies and procedures. Investigate workplace incidents or complaints and report findings to Human Resources in a timely and confidential manner. Attend management meetings - working in collaboration with the senior team innovating to solve organisational challenges in line with our values of togetherness and inspire Provide cover for other managers in the event of absence

Housing Management

Oversee housing management schedules across six buildings including- housing management of our property housing 5 clients with enduring long term mental health. Ensure rota is maintained to cover all hours the service operates Ensure compliance with HMO, fire safety, and health & safety standards Coordinate maintenance plans with the Maintenance Lead and Head of Operations Monitor occupancy, voids, and licensing processes to meet KPIs Ensure compliance with the Supported Housing (Regulatory Oversight) Act 2023 Manage all budgets with the support of the finance team Ensure all files are maintained in a meticulous order for audit/review purposes and that all files are accurate and fully recorded on inform within the Signposts GDPR/Data protection policies and procedures

Support Service Delivery

Maintain accurate records and contribute to operational reporting Ensure services meet contractual obligations with local authorities Liaise with partner agencies, and community organisations Collaborate with the Head of Operations and Head of Service Delivery and Development to support Utility charge and Housing Benefit income

Person Specification

Essential Skills and Experience

Proven management experience in supported housing, homelessness, or social care Proven management experience of coaching a team Understanding of trauma-informed and psychologically informed approaches Experience managing compliance with statutory and contractual frameworks Knowledge of Housing Management, HMO regulations, Compliance and Health and Safety Excellent communication, negotiation, and partnership-building abilities Commitment to equality, diversity, and inclusion Experience of report writing and data collection High level of IT literacy - All Microsoft applications You have a good understanding of working with clients that have multiple disadvantage, complex trauma and substance misuse Full Current Driving license and use of a vehicle

Desirable Skills and Experience

Qualification in housing, social care, or management Experience working with housing regulators and local authority commissioners Knowledge of safeguarding frameworks and best practice Mental Health First Aider or good understanding of mental health Working knowledge of Microsoft Teams and Inform (Sales Force CRM System)

Additional Tasks

Promote the organisation Attend Events - Occasionally outside normal working Hours
This job description is non-exhaustive and is subject to regular review with the post holder and amended in line with the needs of the organisation.

Why You'll Love Working Here

At Signposts, you'll be part of a friendly, supportive team that's making a real impact in people's lives. You'll have opportunities to grow, learn, and be part of a workplace that puts our values at the forefront of all that we do.

Our Values

Our people are our greatest asset, and our success depends on our ability to work together. We hold each other accountable to the following values:

Respect:

Treating everyone with consideration, valuing their skills and qualities, and accepting accountability.

Motivation:

Demonstrating drive, commitment, and ambition throughout our work at Signposts.

Togetherness:

The "Golden Thread" that connects all our values, creating our Signposts Culture and fostering collaboration.

Harmony:

Creating a positive, proactive environment by embracing each day and expressing joy.

Inspire:

Contributing to a vibrant, creative, and supportive environment that empowers us to achieve our goals.

Signposts benefits:

Workplace pensions Life insurance Quarterly Signposts socials & an end of year celebration Extra day of annual leave on your birthday Reflective supervision Employee assistance program (EAP) / WISDOM app Car allowance (to those eligible) Vaccinations Blue Light card with annual renewal Cycle to work scheme Work mobile phones
Job Type: Full-time

Pay: 30,000.00-39,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking
Work Location: In person