Job Description

Job Category: Accommodation Support Officer

Job Type: Part Time - 15 hours per week plus an on-call requirement

Job Location: Onsite - Walsall Area

Closing Date: 21/10/2025

Sustain (UK) Limited has a vacancy for an

Accommodation Officer

. This is a part time, fixed term position with a competitive rate of pay of 12.75 per hour.

About Sustain (UK) Limited

Offering approved supported accommodation for adults, Sustain (UK) Limited is a not-for-profit Registered Provider.

Our prime objective is to invest our efforts to nurture, support and empower our tenants so that they, and the local community in which they live, can share a mutual respect and where our tenants are supported to contribute to the growth, cohesion and prosperity within that community.

Sustains' goal is to be recognised as the "supported accommodation provider of choice".

Our services reflect and respond to cultural diversity, contribute to the development of safe and decent neighbourhoods, are reliable and professional and evolve based upon demand. Sustain recognise that true partnership working is the key to providing a holistic support service and to achieving sustainable outcomes.

We deliver high quality housing that is, as far as possible, environmentally sustainable and managed in a way that enables our tenants to have a real influence on the management of their homes and the services they receive.

Working environment

Our distinction lies within our culture. At Sustain (UK) Limited we have embedded an ethos of value and respect for our staff and the vulnerable tenants we serve. We are committed to providing a working environment that embraces and values diversity and inclusion. Staff are recruited on the basis of a shared commitment to the vulnerable client group we support, those from different backgrounds, with various viewpoints and life experiences. Sustain's CEO and our Senior Management Team are committed to nurturing staff so that they can achieve optimum performance and feel satisfied and rewarded in the work they carry out. We are an Investors in People Gold employer.

About the role of Accommodation Officer

Key Responsibilities

The Accommodation Officer will be responsible for providing support to tenants. Below is an example of the support to be provided:

??Support to manage mental and physical health needs and access local resources ??Medication prompting ??Prompting to maintain living space and personal hygiene ??Support to develop independent living skills ??Support to access educational or employment opportunities ??Budgeting support ??Liaising with external agencies ??Creating support plans and updating daily support logs
This is an overview of the support required. Support is holistic to the needs of the individual tenants. A full job description will be provided prior to interview.

key Requirements

??IT literate ??Experience of supporting vulnerable individuals with complex needs ??A good understanding of local resources in the Walsall/Willenhall area ??Knowledge of safeguarding procedures and protocols ??Strong communication and liaison skills, both verbal and written ??Empathy and patience in dealing with vulnerable individuals
Desirable skills / qualifications

??NVQ level 3 in health and social care ??Mental health awareness ??Drug and alcohol awareness ??Understanding around a trauma informed approach to support
Applicants must be willing to attend, and complete relevant training should their application be successful.

Please only apply for this role if you permanently reside within close proximity to the Willenhall/Walsall area

Benefits

We attractive benefits package that includes:

Pension contributions up to 5% (currently) 28 days' annual leave

plus

bank holidays (pro-rated to working pattern) An additional day's annual leave following 10 years' service Health Care Cover from day one of employment
Sustain (UK) Limited is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Additional Requirements:

An appropriate level disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Sustain (UK) Limited's pre-employment checks.

Applicants are required to hold a full, clean driving licence.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: Up to 13.00 per hour

Expected hours: No less than 15 per week

Benefits:

Additional leave Bereavement leave Company events Company pension Private medical insurance
Experience:

support worker: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Walsall WS9 (required)
Work Location: In person