Job Description

Overview:

The London Borough of Harrow is offering an excellent opportunity for an Accommodation Support Officer to join the Housing Needs division within Harrow Council's Housing Services. In this role, the successful candidate will serve as the first point of contact for customers residing in Private Sector Leased (PSL) temporary accommodation. The position involves ensuring that tenancy agreements are signed promptly and in line with council policies, with the goal of minimising void periods and rent loss. Throughout all interactions, the post holder is expected to treat customers with fairness and respect.
About you:

The successful candidate will:

Demonstrate a commitment to the Council's Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities Ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture. Promote and participate in the council's individual performance appraisal and development initiatives and information management best practice. Ensure compliance with the council's information security policies and maintain confidentiality. Act in accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. provide advice and assistance to customers and representatives of partner organizations who have queries (whether in person, in writing or by e-mail or telephone) about PSL properties, allocations and nominations, referring more complex matters to the Team Manager, in order to deal with customer concerns and complaints in a professional manner and within corporate timescales. To operate the Council's sign up and void information systems (both virtual and manual) and provide a range of monitoring information that will enable Managers to keep council PSL void periods and rent loss to a minimum compatible with treating customers fairly and with respect. To arrange sign ups as directed by the Allocation Officer to ensure that all necessary information is conveyed accurately and promptly and that deadlines for notifying tenants of the appointments are met. To carry out sign up as soon as property is available and ready to let.

Related Documents:

For more information, please refer to the Role Profile/Selection Criteria