Job Description

IT Fleet Automotive has a dynamic approach to business so we can ensure our clients are our main priority. We offer an exceptional client experience, with staff that are committed to delivering an excellent customer service, a support network to ensure our staff receives the continual support and training required to give a consistent high level of customer service.

The Account Coordinator role assists with the daily smooth running of the site while being the main point of contact between IT Fleet and the customer.

The role is key in ensuring accurate information is loaded onto our system to allow the site to flow efficiently. This requires extreme attention to detail and assistance to other departments within the organisation. Working closely with other site staff and providing figures and reports in preparation for meetings. Prioritising the workload is key in balancing the efficiency of the site and meeting customer KPI's.

Key responsibilities

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Updating site locations on our web-based system when vehicles are transferred to/from refurbishment centres.

Monitoring a shared inbox responding to queries and processing requests regarding the Loughborough site.

Putting vehicles into process on our web-based system when refurbishment starts.

Monitoring aged stock numbers on the system to ensure work is being carried out in the correct order.

Managing customer ECD's and expectations - keeping customers informed on the progress of repairs throughout the process providing accurate updates so onward delivery can be arranged.

Keeping customer service members updated on refurb status of various vehicles and any potential issues.

Assisting in booking of appointments such as recalls, MOT's, tyre & screen replacement.

Looking at and understanding vehicle estimates our web-based system to identify vehicles with minimal work.

Providing reports and data for meetings as requested by the Site Manager and other Management staff - this requires attention to detail and accurate information for presentation to customers at meetings. This may involve analysing historical and recent data, to show comparisons.

Working with other refurbishment sites to manage customer requirements.

If you are a proactive individual with a passion for administration and a commitment to excellence, we invite you to apply for this exciting opportunity as a Account Coordinator.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Language:

English (preferred)
Work Location: In person