Job Description

Resourcing Group have the huge privilege of recruiting exclusively for our client, a leading facility management company.

Job Purpose

The Account Director is a key player within the senior leadership team, responsible for leading the operational team of a single, national account to deliver all aspects of facilities management, both planned and reactive. This role is suited to someone who is a true "operator", happy to work at all levels, maintaining a strategic perspective, but willing to get down into the detail when needed. The successful candidate will require exceptional stakeholder management skills.

As Account Director, you will be responsible for developing and delivering a clear strategy for the operational execution of both planned and reactive maintenance services for your client. You will create a culture where your team strives to improve and makes it happen. You will build effective relationships with our internal support functions, the wider business, and the client.

The maintenance of the client relationship, through partnership and collaboration, is critical. You will be expected to coach and develop your managers to be the best they can be. Ultimately, you will effectively manage "your own business", to ensure their client\'s stores are kept safe, legal, trading, and compliant. Colleague engagement, service delivery, financial control, compliance, and health and safety are key performance metrics.

Key Accountabilities:

• Safety
• Develop and promote a culture of behavioural safety within the account, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents.
• Ensure all maintenance services are delivered in line with agreed SLA\'s, meeting statutory and legislative requirements and ensuring delivery of true statutory compliance across all service lines.
• Ensure that all activity complies with both the company
• Conduct regular health and safety audits and inspections.
• People
• Develop and promote an effective team culture across the account, aligned to Client and client\'s values.
• Recruit, lead, coach and motivate your team to deliver first class service levels.
• Develop effective talent management and succession plans for the account, ensuring regular 121 review, appraisal, and PDP planning meetings are held in line with the employee lifecycle.
• Ensure skills levels are maintained and mandatory training needs are delivered across the account.
• Ensure company policies and practises (e.g., discipline and grievance, absence management, performance management, etc.) are implemented consistently across the account.
• Support managers in the development of engagement action plans for their teams, based on feedback from engagement surveys, listening groups and team meetings. Review and follow up to ensure effective implementation and performance improvements.
• Ensure the effective cascade of all Client communications through established ways of working, such as regular team meetings and cascade calls.
• Ensure underperformance within the account is managed through our agreed processes.
• Create a culture of reward and recognition with your teams, using our agreed recognition tools.
• Service

Lead client relationships, at a senior level, to ensure successful delivery of service level agreements and identify opportunities for profitable growth.

Work with the client and national / divisional managers to identify opportunities and develop innovative solutions to improve efficiency, ensuring best value for money across all FM service lines.

Oversee in-house and outsourced resources to deliver an effective preventative maintenance programme and response to the reactive needs of the client.

Effectively lead a team of both national and divisional managers, to develop and deliver a longer-term strategy, as well as more tactical account plans, driving KPI delivery and SLA improvements.

Work with commercial teams to review current supplier contracts and commercial terms and conditions to ensure they are cost effective and delivering to meet the requirements.

Oversee the preparation of operational business plans, budgets, and financial reporting, ensuring delivery of profitable business growth.

Effective and timely forecasting of financial performance, working with the operational management team, influencing, coaching and challenging, to deliver continued performance improvements.

Liaise with the client about commercial issues to ensure continuous dialogue that will retain and enhance the business relationship.

Ensure the effective implementation of escalation and critical incident management processes to protect service delivery.

Work with the wider business and support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice.

Manage the overall delivery of objectives in accordance with the business strategy.

• Regularly and proactively communicate with the customer on all FM activity within agreed SLAs.

Financial Responsibilities:

The Account Director is responsible for managing all expenditure and ensuring effective cost control across the account. Total budgetary responsibility - c. \xc2\xa370m

People Responsibilities:

Currently two direct reports - Head of Operations and Head of FM Services. There is an operational management team of around 30 managers and c. 300 technicians across a range of disciplines.

Knowledge, Skills and Abilities:

Management of a large FM Hard services multi-site team is essential

Previous experience of leading and managing remote teams of senior managers within a fast-moving customer service environment (e.g. retail / hospitality)

Previous experience of developing client relationships at a senior stakeholder level is essential.

A strong track record of delivering results and driving performance improvement through effective leadership, challenge, and coaching, is essential.

Able to demonstrate a high level of strategic and commercial acumen.

Knowledge of the maintenance service within the FM industry is desirable.

Strong communication and influencing skills, with the ability to effectively challenge at a senior level.

Excellent planning, organising, and prioritisation skills.

Strong results focus, takes accountability for own performance and that of the team.

Effective problem-solving and decision-making, highly flexible and self-starting. Comfortable distilling complex issues into structured frameworks and tactical action plans.

Experience in creating and managing large (\xc2\xa370m+ pa) financial budgets.

Full driving license.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

ACRDLO180723_1689666652

Remote, England

Up to \xc2\xa3120000 per annum + car allowance % bonus

Resourcing Group