Job Description

Who we are

We are William Reed.

We are the leading expert in the global Food & Drink industry.

Retail Week is the market leading source of premium business intelligence, trusted and relied upon by retail\xe2\x80\x99s decision makers, influencers and specifiers. Our strategic advice helps retailers understand how to act now to optimise their operations and connect with the right partners to win in this new global, digital age.

Full time \xe2\x80\x93 37.5hr per week \xe2\x80\x93 Permanent \xe2\x80\x93 London/Hybrid \xe2\x80\x93 Excellent benefits

We are looking for an experienced Account Director to join our RWRC team in London.

As an AD on our marketing solutions team you will be responsible for retaining and growing our existing retention clients, identifying new commercial opportunities and delivering excellent customer service

What you\'ll be doing:

\xe2\x97\x8f Maintain, nurture and upsell current retention clients allocated to the AD

\xe2\x97\x8f Build a new business pipeline and identify new opportunities

\xe2\x97\x8f Responsible for hitting personal target as well as helping the team to hit their overall target

\xe2\x97\x8f Project management on sponsorship solutions for clients

\xe2\x97\x8f Resolve client issues and proactively follow up with clients to ensure clients are satisfied

\xe2\x97\x8f Confident sales planning and forecasting skills

\xe2\x97\x8f Upkeep any outreach and proposal targets set and maintain high levels of servicing to all accounts

\xe2\x97\x8f Accurately record details and structure reports on client history and interactions in Salesforce

\xe2\x97\x8f Prepare and report client status information to designated parties on a weekly basis

\xe2\x97\x8f Conduct continuous market research and analysis on the dynamics of key accounts and retail markets which may affect these clients

What you\'ll need:

\xe2\x97\x8f Previous experience in a client facing role

\xe2\x97\x8f Proven success in meeting renewal and new business growth targets

\xe2\x97\x8f Excellent oral and written communication skills as well as excellent presentation skills

\xe2\x97\x8f Must be extremely customer service oriented with a passion to exceed client expectations

\xe2\x97\x8f Must be detail oriented and organized; able to multitask and think quickly; a fast learner

\xe2\x97\x8f Must be self-motivated and energetic; able to work independently with minimal supervision

\xe2\x97\x8f Good computer skills (basic knowledge of G Suite products); knowledge of Salesforce

\xe2\x97\x8f Interest and/or experience in global Retail

Company Benefits Include:

• A competitive salary
• 25 days annual leave in addition to bank holidays- increasing by one additional day after 6 years, up to a maximum of 30 days.
• An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our \xe2\x80\x9cMeDay\xe2\x80\x9d.
• A volunteer day to take for supporting a chosen charity and giving back to the community.
• Opportunity for hybrid working
• Contributory Pension
• Life Assurance Scheme
• Group Income Protection
• Enhanced family-friendly leave pay entitlements
• Wellbeing benefits, including: A health care cash plan, Employee assistance programme and a 12-month wellness calendar for company-wide health, wellbeing, diversity & inclusion awareness dates.
• Cycle to Work Scheme
• Electric Car Scheme

William Reed