Job Description

One Broker (part of the Jensten Group) are pleased to be recruiting an Account Handler to join our Colchester office.


This is a fantastic and rare opportunity for someone with insurance experience to become a Commercial Account Handler and develop their career as part of a successful Broker.


While Jensten have recently celebrated becoming a company of 1000 employees, our Colchester office is made up of a very friendly 60+ people. You will be working in our Charities team which is made up of 11 colleagues, offering policies with exclusive terms to over 2000 charities, not-for-profit and voluntary organisations.


Initially working 5 days in the Colchester office, a blend of office and home working will be available on completion of probation. Free car parking is available at the office.

Key objectives & responsibilities will include:

Provide administration support for Account Executives as and when required in obtaining new business quotations and arranging cover - checking new policy documentation for accuracy and forwarding to clients or liaising with insurers Processing mid-term adjustments and quarterly declarations Dealing with clients' day to day enquiries on a daily basis, responding promptly and managing expectations Referring to relevant Account Executives, Broking Technicians / Account Handlers and Directors over any technical queries Negotiating and inviting renewal of allocated client's policies Ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions Attain cross sell / up-sell on policies Liaising with Claims Handlers over claims queries / reports

About You

As a Commercial Account Handler you will have previous insurance knowledge and top Client Servicing skills. You will have strong diary management skills, be able to plan and organise effectively and work to deadlines. Being a team player is also essential as you will work closely with Executives, Account Handlers and Claims Handlers to service a range of policies.


Other skills/requirements:

Strong customer service skills gained within an insurance setting CII Qualifications, or desire to work towards these (not essential) Experience using Acturis (advantageous)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.


Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over 600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.


We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.