Job Description

About Us:

Stirland Paterson Printers are known for our commitment to quality, innovation, and customer satisfaction. We pride ourselves on delivering exceptional print solutions and are looking for a talented Account Handler with Direct Mail experience to join our dynamic team.

Role Overview:

We are seeking an experienced Account Handler with a strong background in direct mail to maintain and grow the client relationships through continuous client interactions. You will be responsible for ensuring the smooth execution of projects from inception to delivery, providing excellent customer service and driving client satisfaction. You will need to effectively liaise with internal colleagues in the chain of production and supply so that the client needs are fulfilled to a high standard.

Main responsibilities and accountabilities:

To obtain information from the Sales team and liaise directly with the client to process their orders through the system. Booking customer jobs onto the system liaising with the Production Team in the first instance and agreeing a suitable timeframe which is then to be communicated and agreed with the Client. To print and prepare packing/delivery labels for larger campaigns to hand over to the Hand Finishing Supervisor. Maintain regular contact with customers to identify their requirements and provide them with necessary technical support by job interpretation and liaison to ensure a full understanding of the clients brief. Monitor all aspects of live jobs for the key customers from specification through to invoicing and convert customers instructions into accurate job bag instructions which can be entered into our MIS system EFI PACE. Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays, being both proactive and reactive. Ensure all requirements are captured for customer change requests and track and respond to changes and update job bag instructions and load changes on to computer system. Maintain good relations with customers to ensure that the company remains as the preferred supplier and report internally on client activity to sales and production teams to prevent and identify problems. Liaise with other departments for artwork, scheduling, printing, and finishing to ensure orders are produced with quality and precision. Provide feedback to Senior Department Managers about complaints and problems to try to ensure that these do not arise in the future. Maintain an awareness of developments in products and in the industry in general and pass any relevant findings to the appropriate departments. Contribute to growing revenue from all accounts by cross-selling and up-selling along with working with the sales team to ensure repeat business from existing accounts. Support sales team with all post sales activities.

Skills Required.

Influential and persuasive communication skills. Numerate and commercial skills. Professional and respectful manner, especially on the telephone. Negotiating skills to manage expectations on delivery deadlines. IT skills to input, manipulate and report on data. Microsoft office - Excel skills. Able to work and concentrate in a busy fast paced environment. Resilience and determined to provide solutions. Commercially minded. Organised and process driven. Works well under pressure and able to cope with fast turn round work. Passionate about quality of work and level customer service given. Keen to learn new ways of working. Direct Mail Experience (Essential).
Job Type: Full-time

Benefits:

Company events Company pension Free flu jabs Free parking On-site parking Referral programme
Experience:

Direct Mail: 1 year (required)
Work Location: In person