Job Description

The role

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Account Management Administrator

Salary: 13 per hour

Part Time position

Permanent Contract

Location: Office based, Hungerford (occasional travel to Marlborough within working hours may be required)

Days and Hours: 15 hours per week (Flexible with day and hours) Ideally Mon, Wed & Fri)

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Marlborough & Hungerford Agency.

About the role:

Primary Role

Managing internal Agency renewal process (postal and e-mail) Organising and sending renewal invitations within key timescales Updating renewal management tool (Excel) Booking of Customer renewal meetings on behalf of team members Managing renewal / invoice discrepancies

Ad-Hoc Duties

Process payments, including direct debits, standing orders and BACS transfers. Reconcile accounts to ensure accuracy and compliance with company policies. Manage default and delinquent accounts, taking appropriate actions to minimise financial risk. Handle cheque payments and ensure they are processed accurately and promptly.

Whilst this job description covers the main duties and responsibilities of the role, it is not exhaustive. You are expected to undertake any other reasonable duties within your capabilities and the scope of the post as specified by your manager.

About you:

GCSEs or equivalent including Maths and English. Proficiency in using internal company systems and Office tools, in particular Word & Excel. Excellent organisational and time-management abilities. Clear and professional communication skills for client interactions. Familiarity with financial processes in the insurance or financial services sector is advantageous.

Our commitment to you:

Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices. A Family Friendly policy that helps you balance your work and family responsibilities. Full training and support (whilst experience desirable, this is not essential). Statutory holiday entitlement.

Benefits

NEST Pension Scheme Level 1 Health Care (Provided by Westfield health) On-Site parking Sick pay


Please apply in writing with CV and covering letter to:



Nikki Allen - nikki_allen@nfumutual.co.uk / 01488 684 551

Closing date for all applications: 31st August 2025, subject to interviews, this role may be closed early.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.