Job Description

Account Management Lead

Location:

Sheffield - Hybrid (or London - Remote)

Do you love building strong client relationships and helping teams deliver great results?

We're looking for an

Account Management Lead

to join our

Customer Success Team

at

Airship/Toggle

. You'll manage a small team of Account Managers who nurture our hospitality clients -- particularly our Plus and Expert accounts -- ensuring smooth renewals, identifying upsell and cross-sell opportunities, and driving long-term success.

This is a key role in our business, combining people management, client engagement, and commercial growth. You'll be both hands-on and strategic -- coaching your team while strengthening relationships with our clients and representing Airship/Toggle at meetings and events.

About Airship/Toggle

Airship/Toggle is a leading hospitality SaaS company on a mission to help brands connect with their guests. Our platforms simplify operations, improve communication, and unlock revenue growth.

We're a collaborative and driven team, committed to being a trusted partner to the hospitality industry. You'll find a relaxed, supportive environment where ideas are heard, people take ownership, and results matter.

What You'll Do

Lead, coach, and develop a small team of Account Managers. Manage and support relationships with our Plus and Expertaccounts. Oversee renewals, upsells, and cross-sells across the client base. Attend client meetings and industry events, representing Airship/Toggle. Act as a trusted partner, helping clients get the most value from our products, including running training and strategy review sessions. Collaborate with Sales, Product, and Customer Success teams to deliver great outcomes. Track account performance and identify opportunities for growth and improvement.

About You

You're a confident, commercially aware leader or senior AM who thrives in a target-driven environment. You're great with people -- both clients and your team -- and love helping others succeed.

You'll bring:

Proven experience in

account management leadership

. A strong track record of managing

renewals, upsells, and cross-sells

. Excellent communication and relationship-building skills. Experience leading and developing high-performing teams. Commercial awareness and a proactive, results-focused approach. Confidence in client meetings and at industry events. Experience in

hospitality

or

hospitality tech

is a strong plus.

What We Offer

Salary: 45,000 + performance-based commission

33 days' holiday

(including bank holidays) An

extra day off

for your birthday

Flexible hybrid working

(in Sheffield, or remote if based in London)

Vitality Health Insurance

Cycle to Work scheme

Access to counselling and advice

via our EAP

Join Us

If you're ready to make a positive impact, lead a talented team, and build meaningful client relationships, we'd love to hear from you.

We're committed to creating a

diverse and inclusive workplace

and welcome applications from all backgrounds.

Job Types: Full-time, Permanent

Pay: 45,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Enhanced maternity leave Flexitime Paid volunteer time Private medical insurance Sick pay Transport links Work from home
Work authorisation:

United Kingdom (required)
Work Location: Remote