Job Description

We're looking for a talented Account Manager to join our award-winning team in central Bath.

About the role

Following the successful growth of new and existing clients, we are on the lookout for an Account Manager to join our busy team and hit the ground running. This role is to support a range of our clients across the Client Services team. Due to the nature and pace of the accounts, we are looking for someone who is proactive and works well under pressure, asks the right questions and has excellent attention to detail.

Responsibilities

Produce accurate timing plans, containing the right level of resource required, and ensure its booked in with our Studio Manager Write compelling and inspirational briefs for the delivery teams, and have these approved by senior colleagues beforehand if required Ensure outputs are reviewed against briefs, seen by senior colleagues and approved before sharing with clients Update status reports and lead client status calls, and follow up with clear notes and actions Write contact reports following strategic client meetings, so key conversations are documented Raise accurate time estimates and quotes, and have these approved by senior colleagues where appropriate, before sending them to clients Monitor the financial status of projects, ensuring profitability and flagging scope creep Compile background information on competitors or market insights as requested by the planning team
Your skills and experience Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Whilst this role sits within the Client Services team, you will work closely with all departments to facilitate what is needed across projects, implement strategies and guide clients.

Having a sound understanding of strategy, creative, different media channels, website and reporting techniques is required, as well as experience of writing briefs and managing internal agency processes.

Account structures are split into two. Monthly retainers are for ongoing work, including paid media campaigns, organic social media, creative and content production, reporting and insights. Project-based work is more often for branding and website work on a non-retainer basis. Your role will require you to pick up a mix of both.

As well as the above, we're looking for the following skills:

Essential

Be a welcoming face/voice of the agency when dealing with clients or suppliers on the phone, and when they visit the agency Establish and build honest relationships with our clients, based on trust and transparency Understand AUK's project delivery process and follow the internal approval procedure Have excellent project management skills, be efficient, proactive and commercially aware Build strong relationships with your colleagues and positively contribute to agency life
Desirable

Previous experience in an integrated marketing agency Having at least 2 years of client-facing agency experience and experience across either B2C, B2B or both is preferable.
About AgencyUK

We're an award-winning, integrated brand communications agency. Privately owned, proudly independent, and B-Corp Certified.

We work with clients we believe in, helping them grow and better connect with their audiences. We have a depth of experience in both the B2C and B2B sectors, working with clients in the UK and internationally, across health care, food and drink, pet brands, B2B, education, and public services.

We're a friendly bunch and enjoy spending time together with regular opportunities for learning and development as well as socialising. Our local community and charities are important to us, and we're always doing our bit to help - we even have our own beehives!

We've won a few awards too:

Number 1 Brand Strategy Agency Winner 2020 (under 40 staff) by The Drum Recommends. Number 1 Advertising Agency Winner 2019 (under 40 staff) by The Drum Recommends. Ranked Independent Agency of the Year in 2015, 16, and 17 by the Drum. D&AD Pencil Winner 2016 - the global mark of true creative excellence.
What We Offer

Company pension scheme 25 days of annual leave plus bank holidays, with the option to buy an additional 5 days per year Aviva Healthcare with a 24-hour GP on-call service and 40% off selected national gym memberships Bike to work scheme Hybrid working: 3 days working from our central Bath office and 2 days working at home 250 per annum personal training budget
If you would like to work for a nimble, dynamic agency, then we would love to hear from you.

Closing Summary

Agency UK is committed to ensuring our workforce reflects the community we represent.

We welcome applications from all sections of the community and encourage applications from underrepresented backgrounds, including race, ethnicity, social background, disability, religion, gender, age, sexual orientation, or national origin. We shall support requirements for reasonable adjustment where possible during the recruitment process. Information can be provided in alternative formats when requested.

Contact Information

Telephone: 01225 429 928

Email: hello@agencyuk.comAddress: AgencyUK, Units 2 and 5, The New Workshops, Beehive Yard, Bath, BA1 5BT

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Private dental insurance Private medical insurance Sick pay Transport links Work from home
Work Location: Hybrid remote in Bath BA1 5BT