Job Description

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Job reference 331002
Sector Account Manager - Remote Working
Competitive salary plus 4500 car allowance (4000 paid monthly as 333.33 p/m), healthcare, 30% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Remote Working
An exciting opportunty has arrisen to join Royal Mail as a Sector Account Manager. As a Sector Account Manager, you'll be responsible for managing and growing relationships with some of the UK's largest Retail Letter posters. You'll act as a strategic partner, driving commercial performance, customer satisfaction, and continuous improvement aligned with Royal Mail Group's goals.
About the role
You'll:

• Develop strong relationships and a trusted reputation with senior decision-makers across several major UK sectors such as Financial Services, Publishing, Public Sector and BPO organisations.
• Drive continuous improvement in customer satisfaction and contract performance.
• Lead structured reviews with customers and internal stakeholders.
• Manage complex issues and lead change campaigns.
• Mitigate competitor challenges and deploy tailored customer solutions.
• Support the rollout of new products, campaigns, and commercial initiatives.
• Collaborate with third-party partners to maximise opportunities.
• Coordinate customer interactions across Letters Specialists, Operations, Customer Experience, Pricing and other RMG business units.

About you
You'll have:

• A proven track record of consistent delivery against targets.
• Strong forecasting, reporting, and analytical skills with the ability to interpret metrics to drive performance improvement.
• Excellent communication and interpersonal skills, with the ability to establish rapport and negotiate at all levels.
• Influencing skills that allow you to engage and influence senior stakeholders in large organisations.
• A strategic approach to identifying, realising, and converting customer opportunities across a balanced portfolio.
• A commercially shrewd mindset with a challenger attitude focused on securing the best outcomes for RMG.
• Excellent written skills for creating compelling mail briefs, pitches, presentations, and business cases.
• A good understanding of Royal Mail's Retail Letter product range, outbound and inbound, and an understanding of the UK postal market.
• Excellent written skills for creating compelling pitches, presentations, and business cases.
• Strong presentation skills.
• Strong presentation skills and experience in public speaking or webinars.
• Robust negotiation skills and a clear focus on revenue and profit generation.
• Good knowledge of Media and Mail supply chains.

Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

*Available only to perm employees
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date:24th October 2025 . Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-Remote, #LI-POST #LIMRT
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Skills Required