Job Description

Account Manager

Location:

Birmingham, B37 7HE (office-based role)

Hours:

40 hours per week, Monday to Thursday, 08:30-17:00, and Friday, 07:30-16:00 with 30 minutes unpaid daily break

Salary:

25,396.80

Job Summary

We are a growing and ambitious global company looking for an Account Manager to join our team.

Passionate about customer service and looking to develop your career in client management? This role is perfect for someone with strong communication skills and a proactive attitude who wants to develop experience in account management. Join our dynamic team as an Account Manager, where you'll be the key link between our clients and our services. In this role, you'll nurture long-term partnerships and ensure exceptional customer satisfaction.

If you're organised, customer-focused, and looking to develop your career with a forward-thinking organisation, we'd love to hear from you!

What You'll Be Doing:

Support with client growth and after-sales care. Build and maintain strong relationships with existing customers through email, phone, and in-person contact. Understand client needs and resolve queries quickly and effectively. Work closely with other departments to ensure smooth communication and collaboration. Help prepare regular client reports (weekly, monthly, quarterly, yearly) and use the data to improve your knowledge. Complete administrative tasks accurately and on time to support the team. Respond to team queries promptly and assist where needed. Develop a good understanding of the company's operations, products, and services to provide informed support.

What We're Looking For:

GCSEs (or equivalent) in English and Maths Previous experience in an office or customer service environment

Communication skills

- clear and professional in both written and verbal interactions.

Organisation and time management

- able to manage multiple tasks and meet deadlines.

Attention to detail

- accurate when handling client information and preparing reports.

Customer service mindset

- friendly, helpful, and focused on client satisfaction.

IT proficiency

- comfortable using email, shared mailboxes, and basic Microsoft Office tools (Word, Excel, Outlook).

Team player

- works well with colleagues and supports collaborative goals.

Problem-solving ability

- able to handle queries effectively and escalate when needed.
Please be aware that not answering the application questions without explanation may lead to your application being rejected.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Equality, Diversity & Inclusion Statement

At Smart Parking, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive. We welcome applications from all backgrounds.

As a

Disability Confident Committed

employer, we are dedicated to ensuring a fair and accessible recruitment process. If you have a disability or long-term health condition and require any reasonable adjustments during the application or interview process, please let us know -- we'll do everything we can to support you.

We believe that diversity drives innovation and inclusion strengthens our culture. Join us in shaping a workplace where everyone belongs.

Job Types: Full-time, Permanent

Pay: 25,396.80 per year

Benefits:

Bereavement leave Company events Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Store discount Transport links
Application question(s):

This role will be office-based 5 days per week at B37 7HE, Monday to Friday. Are you able to fulfil this requirement? What attracted you to apply for this role of Finance Assistant at Smart Parking? Briefly explain how your skills and experience match the requirements of this role?
Experience:

administration: 1 year (required) customer service: 1 year (required)
Work Location: In person