Job Description

We are in a period of strong growth and are seeking an experienced and driven Account Manager to join our expanding team. Reporting directly to the Managing Director, you will work closely with both new and existing clients, developing strong relationships and ensuring exceptional service. Experience in the POS, signage, or large-format print industry is advantageous, but above all we value personality, pace, diligence and a proactive attitude. Once established, the role offers flexibility to work between home, the office, and on the road.

Key Responsibilities:

- Managing a portfolio of key accounts and delivering exceptional customer service

- Advising clients on the best product and service solutions for diverse projects

- Handling customer briefs from initial enquiry through estimating to final delivery

- Building and maintaining long-term relationships through regular communication

- Acting as a key point of contact for day-to-day operational issues

- Coordinating with the production team to ensure quality of service

- Updating and maintaining the customer database, ERP and CRM systems

- Using Microsoft office and standard business software

- Liaising with production and head office staff regarding enquiries and orders

- Attending exhibitions and client meetings as required

Desirable Skills & Experience

- Several years of experience as an Account Manager

- A proven ability to build, manage and grow client relationships

- Experience within the POS, display, signage or print industry

- Excellent communication skills, both written and verbal

- Confidence in managing customer portfolios and complex enquiries

- A proactive, positive and customer-focused mindset

- Experience preparing quotations and costing projects

- Excellent organisational and time-management skills

- Able to work effectively as part of a team, but to also use your own initiative

Company Benefits

- Generous holiday allowance, plus bank holidays, with additional entitlement for completed years of service

- Pension scheme

- Health and wellbeing programme

- Free on-site parking

- Complimentary tea and coffee

- Regular team social events in the office

- Opportunity to visit the head office in Germany

Role Details

- Salary: Competitive/based on experience

- 40 hours per week

- Schedule: Monday to Friday

- Contract: Full-time, permanent, office-based with home and field-based flexibility once settled

Why VKF Renzel?

VKF Renzel is one of the world's largest manufacturers of point of sale products. Established in Germany in 1985, the VKF Renzel Group has expanded substantially, now employing over 885 people across more than 30 countries and generating a turnover of 130 million Euros. Since opening our Bromsgrove site in 1995, we have become one of the UK's leading providers of POS solutions for the retail industry.

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Additional leave Free parking Health & wellbeing programme On-site parking
Experience:

successful selling: 2 years (required)
Work Location: Hybrid remote in Bromsgrove B60 4AD