Job Description

Job title: Account Manager (Client Services)

Reports to: Head of Partnership Delivery

Location: 64 Cheshire Street, London, E2 6EH

Department: Partnerships

Contract: Full time permanent, we are happy to talk flexible working from day one and most of our employees enjoy hybrid working

Salary band: \xc2\xa328 - \xc2\xa334k per annum depending on experience plus discretionary bonus

Benefits include: To see our extensive benefits please visit the careers page on our website

About D&AD

Ours is an education charity, serving the global creative community. D&AD exists to celebrate, stimulate and enable creative excellence in design and advertising around the world. Not for profit. Just for creativity. Everything we do, everything we make we put right back in to inspire the next generation of creative talent and stimulate the creative industry towards a fairer, more diverse and sustainable future.

Some of the things we organise and deliver are:

• The world\xe2\x80\x99s largest graduate programme for new and emerging creativesAn annual exhibition of the best new graduates in art and design
• A 2-week digital bootcamp, matching award-winning talent to leading agencies (that one picked up a UK Sponsorship Award for Excellence in Education)
• A free night school for self-made creators without a university degree in London, New York, Sydney, Hamburg & Berlin and Sao Paulo
• The most prestigious, sought-after and hard to win professional awards in the business (you may have seen our Pencils)
• Branded Content
• Sponsored Masterclasses
• Bespoke events (both virtual and live)

Our partners include adidas, Google, Disney, Spotify and WPP.

Purpose of the job

To deliver win-win-win partnerships that achieve tangible benefits for our partners, D&AD and our shared audience.

You\xe2\x80\x99ll be a client services star; part Account Manager, part Strategic Producer, combining project management and extraordinary people skills to produce award-worthy collaborations.

Working as part of a small team you will be responsible for ensuring all projects deliver against KPIs. These projects include but are not limited to; the development and delivery of creative briefs for D&AD Shift and New Blood Awards, activations at D&AD and New Blood Festivals, our New Blood Academy programme.

You will balance client management with project management across these programmes, in order to see a partnership through end-to-end. You should be efficient and economical with your communications \xe2\x80\x93 and capable of going beyond just what the client asks for to create the conditions and opportunities to produce the best possible partnership experiences.

Key Responsibilities:

• Serving at the centre of partnership delivery, from brief development and brief delivery to evaluation \xe2\x80\x93 with a particular focus on partners of D&AD Shift
• Delivering projects on time and on budget
• Generating reports and gathering data from other parts of the business
• Building solid relationships with clients and demonstrating a thorough understanding of their business
• Developing strong relationships across D&AD departments, effectively using internal resources and holding all stakeholders to account
• Serving as a trusted project manager and able to address enquires and challenges from all parties with confidence and knowledge
• Upholding the highest quality standards for your work on behalf of D&AD
• Delegating effectively with enthusiasm and context
• Regular reporting to your Line Manager and Director in order to identify any barriers to success
• Tracking the career success of those that have completed our various talent programmes
• Contribute to D&AD and Partner programmes outside of your immediate job role. For example, jury managing our D&AD and New Blood Awards judges and helping at key D&AD events throughout the year (Awards Ceremonies, talks, workshops etc.).

Requirements:

• Previous relevant experience in a client service role.
• Comfort with high-profile strategic and innovative marketing/activation projects, both digital and physical
• Awareness of the creative industry and cultural trends
• Ability to cultivate professional and effective working relationships
• A self-motivated and proactive approach to your work
• Excellent communication skills; a lover of plain language you must be clear and direct with your requests for information \xe2\x80\x93 and understand that your correspondence must require a minimum of time and effort on the reader\xe2\x80\x99s part.
• Availability to attend partner events after hours when necessary (typically 6-10 evenings a year for D&AD Shift, plus three Saturdays), this just means that you can have time off during a normal working week.

Beneficial if you\xe2\x80\x99ve previous experience working with:

• Monday.com
• Slack
• Linkedin
• Google Docs
• Salesforce
• Canva
• Adobe Creative Cloud (especially Indesign)

D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their \xe2\x80\x98Whole Self\xe2\x80\x99 to work and this includes you! Please email vanessa.knight@btinternet.com to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.

In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK.

Due to the number of applications we receive, we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.

Our privacy statement can be viewed on the D&AD careers page.

D&AD is dedicated to creating a fairer, more diverse future for the creative industries and is strongly committed to building a culturally diverse workforce. We welcome applications from all individuals.

D&AD