Job Description

Reporting to a Client Success Director, your core purpose will be to help build and maintaining strong, long-term client relationships to ensure successful adoption, value realisation, and ongoing satisfaction with Equator's services. You will be a key day-to-day client contact, executing client success strategies, ensuring consistent communication and transparency, ensuring outstanding client experiences, and delivering value for Equator. Primarily this will be through project managing internal teams to provide your clients with quality digital solutions, on time and on budget. Secondly, through supporting your Client Success Director with planning and proposals designed to help your clients achieve their objectives.


At Equator, we transform businesses through digital innovation, data-led insight, and strategy. From reimagining digital marketing and customer journeys to enabling operational excellence, we help clients navigate complex change with confidence. As a Client Success Manager, you'll support client development strategies and work closely with delivery teams and senior stakeholders to help clients achieve measurable outcomes that matter to them and to Equator.

Main Responsibilities:

Planning, strategising & selling

Immersing yourself in your clients' organisations and markets developing a deep understanding of each client's business goals, drivers and success metrics. Maintaining a strong understanding of our service offering to provide expert guidance to clients. Assisting your Client Success Director in the development of Client Development Plans, as required. Providing your Client Success Director with accurate revenue and operating contribution forecasts for jobs under your own management. Owning smaller 'organic' opportunities with your own clients, briefing agency teams and leading the creation and pitching of the proposals Supporting your Client Success Director on largest scale client-facing proposals as required.

Managing delivery

Championing quality throughout the customer experience, ensuring high standards are consistently met. Producing clear activity and resource plans for client workflows which don't require a Project Manager. Briefing and project manage internal teams on workflows which don't require a Project Manager, ensuring successful outcomes for clients and Equator. Managing the tracking, performance and impact reporting of services which don't require a Project Manager. Developing a strong collaborative relationship with the internal production teams.

Measuring & reporting outcomes

Co-ordinating the creation of monthly client performance reports, ensuring they provide insights & recommendations, and facilitating monthly client performance meetings. Running monthly client retainer reconciliations and submitting them to your Client Success Director for approval before sharing with clients. Reviewing and updating rolling monthly revenue and operating contribution forecasts for all client jobs under your management. Keeping client invoice monitor up to date to allow accurate invoicing each month. Ensuring weekly project and campaign progress reports are accurate and completed on time. Documenting all key interactions with clients, highlighting to the business any risks or concerns.

The Ideal Candidate

Experience working in a digital or marketing agency or consultancy You are an excellent communicator, both written and verbal. You are client-focused and solutions-driven. You are naturally curious, proactive, and able to anticipate challenges before they arise. You are organised and confident managing multiple client priorities. You are collaborative and effective at bringing people together to solve problems. You have experience working in digital marketing orwith digital platforms, services or transformation projects. * You understand business outcomes and are focused on delivering measurable value.