Job Description

JOB DESCRIPTION - ACCOUNT MANAGER

Office Location:

London, SW15 / SW18

Term:

Permanent, full-time

Reports to:

Commercial Director and Client Success Director

Remuneration:

Starting from 45k based on experience, plus 10% Bonus based on achieving targets

ABOUT US

Inspirational Venues & Events provide industry leading venue finding and events management services throughout the UK and worldwide. We are an energetic, dynamic, forward-thinking company and thrive on being the very best at what we do. At our core is the desire to do exceptional business with great clients, making a positive contribution to the events industry and adding value to our clients' ongoing success. We've built our agency based on a client centric approach, this is evident in the clientele and talent we attract.

ABOUT THE JOB

Account Manager

- working within a highly driven and experienced team, this is an exciting role providing a rewarding career with the opportunity for tangible development of your commercial skills, in a fast paced customer lead venue and events agency. You will drive revenue growth, from a prestigious client portfolio; strengthening stakeholder relationships, form trusting partnerships, instinctively exploit sales opportunities and hunt out new revenue prospects.

This position is accompanied by a generous reward structure for successful client management and revenue growth. The position is office based, with potential for a home office day per week (subject to an approved home office environment), requires travel for client presentations, account reviews, hosted client and agency familiarisation trips.

Key duties and responsibilities -

Account Management

Effectively manage a portfolio of clients, achieve revenue targets and minimum engagement levels of 20 appointments per month Client facing with a consultative approach; in-take of venue enquiries, presenting outstanding venue options, taking feedback and securing confirmations Meeting and presenting the company services, value proposition and messaging to new, existing bookers and Procurement / Strategic Sourcing / Client Contract Owners

Strategy & Execution

Be fully immersed in the strategic goals and priorities of Inspirational Venues & Events Create, nurture and maintain key relationships with clients and suppliers Prepare and deliver up to date Client Account Development Plans

Lead Qualification & Conversion

Qualify leads and understand client preferences Cross sell all Inspirational Venue & Events services Engage with existing clients / database to create new and identify additional opportunities

Event Management & Marketing Content

Plan, organise and lead events such as; client fam trips, venue safari's, sales missions, customer events, implementation / immersion weeks and VIP requests. Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc...

Collaboration & Reporting

Weekly - prepare for and attend the Commercial Meeting (held in-person each Monday) Monthly - deliver and record activity on a minimum of 20 meetings Produce and present meaningful client Management Information and Dashboards Manage the growth and maintenance of the client database / CRM for accurate records Collaborate with our Client Engagement team, attend agency fam trips and venue presentations to continuously develop venue knowledge Follow key industry trade publications, e.g. M&IT, C&IT, Conference News and stay informed of industry news

ABOUT YOU

Client, sales and account management experience - minimum 1 year Experienced in the MICE sector - venue knowledge an advantage Previous experience in proactive hotel sales / event management is highly beneficial Proven ability to deliver high-quality work and achieve results Strong problem-solving and decision-making skills Effective communication and active listening skills Customer-focused with a commitment to satisfaction Excellent interpersonal skills - relationship-building and collaboration abilities Strong organisational, accuracy and planning skills under pressure Natural networker and brand ambassador Proficient in MS Excel, Word, PowerPoint and CRM systems

THE BENEFITS YOU WILL ENJOY

With a holistic approach to the events industry we take great pride in being a specialist agency who are highly experienced and well connected - be a valued team player and be inspired...

Generous salary Pension contribution Bonus - paid quarterly Holiday 25 days, plus statutory Bank Holidays Your Birthday off (or nearest week day) Discounted hotel stays Continuous learning and development opportunities to support your career path and future promotion International travel - exposure to event industry relation conference, expo's, forums and events Travel Insurance - when on company business Experiencing the very best and latest events scene first hand!
Job Type: Full-time

Pay: From 45,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

London SW15 2SH: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (required)
Experience:

Account management: 2 years (required) Event Agency or Hotel or Corporate Hospitality: 3 years (required)
Work Location: In person