Job Description

Client Services Account Manager

Hybrid (Manchester, 2 days per week) | 45,000 + uncapped bonus OTE 60,000

Who We Are

At Leadly, we're not here to be average. We're here to win... together. We move fast, back each other and show up with the kind of energy that comes from people who genuinely care about doing great work. No egos, no corporate nonsense, no clock-watchers. Just a team of sharp, gritty, ambitious humans who want to build something special.

What We Value (the stuff CVs can't really show):

We take the Sir Alex approach - talent gets you in the door, but character decides how far you go here.

Resilience:

Things move quickly here, and not every day is a 10/10. We want people who can take feedback, bounce back, and keep driving.

Work Ethic:

Not "work more hours" - but show up with pride in your craft. Bring your best. Own your outcomes.

Hunger:

You don't need someone to light a fire under you. You've already got one.

Discipline:

Do what you say you'll do. Keep standards high. Be someone the team can rely on.

Loyalty + Team First:

We grow people. We back each other. We win as a team and lose as a team.

Instinct & Vision:

We hire people who "get it." People who can see around corners, spot opportunities and push us further.

Humility:

No big-heads, no divas. Success at Leadly is always a group effort.

What You Can Expect Here

You'll join a team that genuinely cares, works hard, and has a laugh while doing it. We're building big things - our own brands, our clients' brands and a culture people actually want to be part of. You'll have ownership, trust, support and the freedom to do the best work of your career (and grow faster than you thought you could).

What We're Looking For

Proven experience in a client-facing role within a digital marketing or lead-generation environment. Strong understanding of the lead-to-deal journey, including metrics, data analysis, and testing methodologies. Exceptional communication and relationship-building skills, with the ability to confidently lead client conversations. Analytical and results-driven mindset, capable of turning data into actionable strategies. Organised, proactive, and able to manage multiple accounts and priorities effectively.

Key Responsibilities:

Strategic Client Management

Act as the primary point of contact for your portfolio of clients, developing trusted, long-term partnerships. Understand each client's unique business goals, challenges, and target audience to design tailored lead-generation strategies. Proactively identify and resolve challenges to ensure seamless project delivery and client satisfaction.

Data-Driven Strategy Development

Collaborate with clients and internal teams to develop and execute measurable strategies that align with their objectives. Monitor campaign performance using metrics and data insights, continually liaising with the internal delivery team to lead on optimisation strategies and testing frameworks to refine strategies and ensure consistent improvement.

Performance and Growth

Take full ownership of your client accounts, ensuring strategies deliver measurable growth and tangible results. Identify opportunities for account expansion, upselling, and cross-selling to maximise client value. Drive client retention by consistently delivering exceptional service and achieving outstanding results.

Collaboration and Coordination

Work closely with internal delivery teams--content, marketing, and technical experts--to ensure strategies are executed flawlessly. Challenge and refine plans when necessary to align with data insights and client feedback. Attend client meetings to provide performance updates, strategic recommendations, and growth opportunities.

Leadership and Innovation

Be an integral part of the Client Services Team, contributing to the strategic direction and success of the department. Stay ahead of industry trends and advancements in digital marketing and lead generation to inform your strategies.

If This Sounds Like You...

And if you read all that and thought "yep, that's me," then we'd love to speak to you. Hit apply. Bring your ambition. We'll bring the opportunity.

Job Type: Full-time

Pay: 45,000.00-60,000.00 per year

Benefits:

Flexitime
Application question(s):

Do you have experience in a client-facing role within a digital marketing or lead-generation environment? Are you comfortable analysing campaign data, interpreting metrics, and turning insights into strategy recommendations?
Work Location: Hybrid remote in Manchester M2 1DH