Job Description

Account Manager

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Deliver exceptional client experiences. Build long?term partnerships. Drive growth.

We're looking for a proactive and relationship?driven

Account Manager

to join our team. In this role, you'll be the trusted partner for a portfolio of clients--understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.


If you thrive in a client?facing environment, enjoy problem?solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.

What you'll bring

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Essential

Experience in account management or a client?facing role Strong communication, negotiation and relationship?building skills Ability to manage multiple priorities with excellent attention to detail Proactive, solutions?focused mindset Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)

Preferred

Experience in sectors such as healthcare, technology, insurance or travel services Strong analytical ability to interpret data and inform decisions Background working with cross?functional teams in fast?paced environments

Who you are

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Customer?centric and committed to delivering an exceptional experience Organised, detail?oriented and able to juggle multiple accounts with ease Professional, resilient and adaptable under pressure A team player who builds strong internal and external relationships

What success looks like

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High client satisfaction and retention Strong renewal and upsell performance Clear, consistent communication with both clients and internal teams Smooth delivery of services and outstanding collaboration

About The Role

What you'll do

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Build Strong Client Relationships

Act as the primary point of contact for assigned clients Conduct regular check?ins, reviews, and strategic discussions Address queries and resolve challenges quickly and professionally

Drive Account Growth

Identify opportunities to expand accounts through upselling or cross?selling Develop tailored account plans and growth strategies Track performance metrics and manage renewal cycles

Lead Smooth Delivery & Projects

Work closely with sales, operations, product, marketing and support teams Ensure timely, high?quality delivery of client requests Manage client onboarding and training where needed

Manage Commercial & Administrative Activities

Prepare proposals, quotes, contracts and renewal documentation Maintain accurate CRM records and track account activity Support forecasting and budgeting with detailed account insights

Communicate & Report Effectively

Provide internal updates on client health, risks, and opportunities Deliver clear, value?focused performance reports to clients Lead quarterly business reviews (QBRs) with key stakeholders

Required Criteria

Excellent verbal and written communication skills A team player who builds strong internal and external relationships Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.) Ability to manage multiple priorities with excellent attention to detail

Desired Criteria

Experience in sectors such as healthcare, technology, insurance or travel services Strong analytical ability to interpret data and inform decisions

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.


We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.


We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.


More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.


Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care.


Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.


We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development


We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.


We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

Not disclosed