Job Description

Our purpose is to cultivate extraordinary experiences for employees, clients and their customers. We have an exciting opportunity to join our award-winning team.

We believe that a diverse team brings different perspectives and experiences that drive innovation and success. We actively encourage applications from people from all backgrounds, including those from under-represented groups, to strengthen our team and the service we give to our client and their customers.

Role purpose

Responsible for providing exceptional service to internal and external clients and their customers. This role sits as part of our Account Management team and will work across events, experiential, operations and support project management, administration and other adhoc projects as required.

This is dynamic and varied role with lots of opportunity to make a difference!

Key responsibilities

Curate, plan and deliver experiential events and activations on time, on budget and to an exceptional quality to delight our clients, their customers, residents, occupiers and visitors. Curate, plan and deliver internal events that are engaging and impactful aligned to our culture and the event and business goals. Engage with internal and external clients to understand requirements and agree scope of projects and events and ensure that scope and delivery is within budget. Recruit, train and deploy brand ambassadors to represent the brands we work with, and keep them engaged so they want to work with us again and again; be available 'out of hours' as required to manage resourcing and to support events. Source and manage third party suppliers helping them to understand and deliver to expectations and to deliver quality and value for money. Comply with all health, safety, risk and building protocols and processes, including the completion of documentation such as permits and, risk and method statements. Source and order materials and supplies focusing on quality, value for money and environmental and ethical factors. Manage the quality of our events and activations and identify opportunities to continuously improve, become more efficient, drive economies of scale and deliver value for the business and our clients. Track and reconcile spend against budgets, raise Purchase Order and Invoice requests from our Finance team. Write and present highly professional presentations and documents. Provide general administration and planning support to the business as required this includes Procurement Portals, Event Calendars, rostering system, raising Purchase Order request, project planning activity. Provide support as required across projects, business development and communications. Deliver all business practices safely, ethically, sustainably and in compliance with legislation. Identify areas for improvement and implement changes to improve outcomes and enhance efficiency. Identify and share learning opportunities to continuously improve our impact. Be an advocate for our brand and consistently live and demonstrate our Ethos Farm values.
This role also has a 'dotted line' reporting to our Operations Director - Retail and Front of House; you will:

Lead, inspire and care for an operational team (of three Front of House Hosts and one Team Leader) delivering front of house services to a prestigious client in London. Lead delivery of the scope of services to an exceptional standard through the team. Support, develop and enable the team, manage contract performance and engage with the client.

Required knowledge, skills and experience

Essential:

Right to Work in UK. Passion and energy for delivering exceptional service and outcomes for clients and teams. Highly professional and credible. Confidence in engaging with internal and external clients. Highly organised and able to work under pressure and to tight deadlines. Confidence using systems and Microsoft packages such as Excel and PowerPoint. Some travel will be required to client sites. Flexibility to work some weekends, early starts and late finishes dependent upon project needs. This role is office based 5 days per week; part time applications will be considered. Demonstrated values and ways of working aligned to our Company Values and Purpose.
Desired:

Events and Marketing experience. Design, communication and social media experience. Contract Management experience. Operations management experience. Project Management experience.

About Ethos Farm

We're award-winning specialists in Employee Experience and Customer Experience, providing consultancy services, learning, people solutions and innovation, data & insights globally.

We work with leading brands across sectors including aviation, retail, rail and real estate, to cultivate and nurture thriving cultures and to overcome some of their most complex challenges.

Our purpose is to cultivate extraordinary experiences for employees, customers and clients.

We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

Our values are:

We work together We deliver the best for our clients, customers and each other. We deliver extraordinary service We inspire and leave a brilliant impact. We see opportunity We find solutions to exceed expectations. We are inclusive and kind We value the contributions and part we all play. We have fun We raise smiles and love what we do.

Working here

We're proud to be a certified Great Place to Work You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers with hundreds of retailers to save you money; our financial wellbeing tool to help you manage your finances and our Mortgage brokering service. We provide training, annual away day, incentives and recognition. Discretionary performance bonus. Pension contribution.
Job Type: Full-time

Pay: 35,000.00-38,000.00 per year

Work Location: In person