Job Description

This role offers a competitive salary, with hybrid working with 1 just day (usually a Wednesday), in the Cardiff office. 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary 30,000 - 34,000 per annum

About the role

As a Premier Account Manager you will be the main point of contact for corporate clients across all Which? B2B propositions in your business area. You will be responsible for providing ongoing engagement and education to the clients about the services we provide, ensuring they are seeing a positive commercial impact in order to maintain/renew the ongoing relationship. You will focus on optimizing renewals and retention,to meet business targets.

Key responsibilities include:

Building and maintaining effective client relationships Client retention Consistent ability to meet set personal and departmental targets Ability to manage a busy administrative workload

About you:

To be successful in this role, you should have experience in delivering results within a customer-focused industry, preferably within a high-performing sales or retention team. You should be skilled in value delivery, business development, retention and stakeholder management. You should have demonstrable experience of account management at senior level, and be able to work under pressure and to tight deadlines. Additionally, you should be able to communicate effectively with a wide range of audiences and cultivate relationships with both internal and external stakeholders.

The interview process for this role involves:-

1.5 hour interview, covering competence based questions and a task (will be briefed in the interview.)

Benefits

We also have these benefits for you to consider:

35 hour working week Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Discount site Pluxee which offers large %% off every day shopping and holidays Work from (almost) anywhere" for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.



Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.



At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 3rd.



We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.


As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received

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* Role Profile 05_01_26.pdf