Job Description

Job Title:

Account Manager

Location:

Hereford

Company Overview

: As part of the company's expansion, Black Mountain (International) Limited is looking to fill a newly created role based on a hybrid basis (3 days in the office, 2 days home working) at its international business hub in the centre of Hereford. Black Mountain (International) Limited is part of a fast-growing group of companies that provide high quality HR, Payroll, Employee benefits and technology services to globally recognised client organisations around the world. With offices in the UK, Hong Kong, Singapore, Philippines, Germany and Malaysia and a global network of partners across 165 countries this role is both varied and interesting. Black Mountain has a portfolio of internationally recognised brands, SMEs and small, local organisations which creates a dynamic working environement.

Job Overview:

The Account Manager will play a pivotal role in supporting Black Mountain's growth strategy by ensuring client satisfaction, retention, and expansion. Acting as the primary point of contact for key clients, the Account Manager will deliver a seamless and professional client experience from initial onboarding through to Business-as-Usual (BAU). This role is instrumental in fostering long-term client relationships, identifying cross-selling opportunities, and maintaining Black Mountain's competitive edge.

Key Tasks:

Serve as the primary contact for an assigned portfolio of clients, building strong, strategic relationships. Proactively address client needs, ensuring high satisfaction and engagement. Act as the liaison between clients and both internal and external teams to deliver tailored solutions. Identify and execute cross-selling opportunities within the existing client base to increase revenue. Develop strategies to expand client accounts by engaging additional stakeholders and exploring global opportunities. Ensure a seamless and coherent journey from initial sale to BAU. Monitor and address potential risks to aid client retention Provide proactive account management by identifying client challenges or expansions, recommending suitable solutions. Organise regular client meetings, including monthly check-ins and quarterly reviews (where applicable) Collaborate with the Client Solutions (sales) team to improve internal processes and enhance service delivery. Learn how to utilise Monday.com (CRM) to drive operational efficiency and improve cross departmental collaboration Collaboratively develop and monitor client satisfaction surveys to analyse service levels Maintain up-to-date client records, tracking account growth, and reporting on key performance indicators (KPIs).

Essential Requirements:

Proven experience in Account Management, ideally within a B2B environment.

Strong understanding of client relationship management and revenue growth strategies

Excellent communication and interpersonal skills to build trust and rapport with clients and external suppliers

Ability to identify opportunities for cross-selling and account expansion

Proficiency with tools like Salesforce (or equivalent) and Microsoft Office products

Proven experience in supporting clients / teams on an international basis

Strong problem-solving skills and a proactive approach to risk and issue management.

Desirable Requirements:

Familiarity with HR, Payroll, Employee Benefits and supporting technology solutions.

Salary:

Salary 35,000 - 45,000 based on experience plus private medical cover, pension and life insurance

What Black Mountain can offer you

Excellent package including pension, life insurance & private medical

Professional Development, training / courses in relation to your position offered. Excellent and supportive team throughout Black Mountain group and its international offices Parking space within walking distance of the office & town Post probationary period - hybrid working
Unfortunately, we are not able to offer sponsorship with this vacancy and therefore employment is conditional on the candidate having the right to work in the UK. We reserve the right to pause or close the vacancy at any point.

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension Free flu jabs Free parking Life insurance On-site parking Private medical insurance
Education:

Diploma of Higher Education (preferred)
Experience:

Account management: 3 years (preferred)
Work Location: In person