Job Description

This isn't your typical Account Manager role.

You're not here to be a phone robot with a script - you're here to build trust, think on your feet, and make things happen.

We're looking for someone who genuinely cares about helping our ecommerce sellers succeed - someone who knows how to turn great service into long-term growth, for both the customer and Storfund.

Because let's be honest - what's a company without its customers?That's why what you bring matters so much. You're not just part of the team; you're at the core of what keeps Storfund growing, trusted, and loved by the sellers who rely on us every day.

Who We Are

Storfund is a fintech scale-up powering global ecommerce. We provide real-time working capital to sellers on 60+ marketplaces across 30+ countries. We bridge the gap between online sales and cash flow - combining finance and technology to help sellers scale faster.

We're a fintech, not a bank. That means less red tape, faster decisions and more freedom to do things the smart way.

We're an expanding, multicultural team of 50+ people across Europe and the US - small enough to stay agile, big enough to make an impact.

Here's how our team describes what it's like to work here:

"Freedom to think. Space to deliver."

"Good ideas don't get lost here - if something makes sense, it actually gets done."

"As Storfund grows, I grow with it."

And from me (Nikki in HR):We're a close-knit, switched-on team that pulls together when it matters most. We trust each other to get things done - no egos, no politics, just people who care about doing great work together.

The Role

Day to day you will be the bridge between our tech and our clients, helping ecommerce sellers unlock their full potential with Storfund.

We'll pass you warm leads and introductions, and you'll take it from there - building strong relationships, uncovering opportunities, and helping eCommerce sellers reach their full potential.

You'll guide new sellers through onboarding, ensure they understand our products inside-out, and stay close to them as they grow - spotting opportunities, solving issues, and keeping the relationship strong. You'll be the one who knows their business, celebrates their wins, and spots where Storfund can make a real difference.

You'll join a small, high-performing Customer Success team where collaboration, communication and care come first. You'll work closely with Sales, Risk and Tech to make sure our customers get the smooth, fast, human experience we're known for.

What You'll Do

Track key success metrics and spot opportunities to strengthen relationships and drive revenue through upselling and cross-selling. Be the main point of contact for a portfolio of ecommerce sellers - helping them get the most out of Storfund. Deliver smooth onboarding and training experiences that build confidence and trust. Respond quickly to questions and issues - keeping communication clear, warm and proactive. Partner with internal teams to ensure customer feedback drives meaningful change. Help us build and refine the way we approach account management and success for our customers - improving processes, tools and touchpoints as we scale. Follow KPIs that help you (and us) see how the business is performing -- using them as a guide to stay focused and keep improving.

What We're Looking For

Experience in Customer Success, Account Management or a client-facing role within a fast-paced business. Track record of excelling in a target driven environment, excited working in a fast paced environment and enjoys being challenged A self-starter who thrives on autonomy and takes pride in helping others succeed. Excellent communication skills - clear, friendly, and always professional. Tech-curious, with experience using CRM tools (e.g., HubSpot) or customer support platforms. Fluent English and

another European language (Italian preferred, others a plus).

A proactive problem-solver who enjoys turning feedback into action.

Why Work with Us

Hybrid working - a mix of office fun and focused time at home. A culture that values trust, autonomy and impact - for real! We are not just saying that. The opportunity to grow as Storfund grows - support shaping how account managing looks in a scaling fintech. A genuinely friendly, no-drama team that supports each other and celebrates wins big and small.

Apply for this position

If this sounds like you, we'd love to hear from you.

Send your CV to

hiring@storfund.com

Job Type: Full-time

Pay: 30,000.00-50,000.00 per year

Benefits:

Flexitime Work from home
Work Location: Hybrid remote in London W1B