Job Description

Position

Acqua Di Parma Account Manager- John Lewis Kingston- 37.5 hours/5 days

Mission

As Account Manager you are responsible for the management of the counter, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will be a brand ambassador and represent the brand at all times.

Position within the Organisation

Reports to: Area Manager

Contacts and Relationships

Internal:

Counter Team, Area Managers, Retail Managers, RMA's

External:

Store Clients, Department Store Colleagues, Department Store Managers, Department Store HR

Job responsibilities

Main Responsibilities

SALES

To achieve counter sales targets and corporate objectives To set up and follow individual and collective objectives on a weekly and monthly basis To collate all sales information and submit report to line manager by deadline given To be aware of competitor activity, communicate this to the JLP team and take necessary steps to develop counter activity To pro-actively seek opportunities and promote in-store events to maximise sales

KPI: To achieve sales targets

SERVICE

To ensure that the luxury level of service is delivered to customers and develop customer loyalty To handle customer complaints discretely and effectively To ensure that you are consistently delivering the level of service required, giving feedback to your Area Manager and taking action to highlight successes and address areas of concern

KPI: To achieve target for Mystery Shopping/consistent level of luxury service

MERCHANDISING

To maintain the correct basic stock levels on counter To ensure that merchandising is displayed effectively and in line with Company guidelines

KPI: To ensure that store presentation is in line with Company guidelines

PEOPLE MANAGEMENT

To motivate and inspire your colleges and Department Manager's and create a genuine spirit and passion for the brand with all team members and agency staff supporting the counter. To communicate the corporate strategy and goals to them To build a relationship with the Store Management To ensure that all team members are professional and complying with Company guidelines

KPI: To carry out monthly reviews on your KPI achievement

GENERAL


To carry out any additional duties as directed by the management team To be a brand ambassador and representative at all times To adhere to all Company policies and procedures, as outlined in the employee handbook To build strong relationships with store management and to adhere to store policies and procedures To ensure efficient communication with and reporting to management and head office teams

KPI: To manage all counter administration and reporting

Profile

Person Specification

Results and business orientated Good leadership skills Strong retail experience Adaptable, able to make decisions and solve problems Self-confident and able to approach and engage with customers at ease Professional, pro-active and positive Excellent selling and communication skills Good computer and analytical skills Commercial awareness

ACQUA DI PARMA

MAISON

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Acqua di Parma, the epitome of Italian sophistication, continues a century-long legacy, intertwining traditional craftsmanship with modern artistry. Incepted by Colonia, the Maison's hallmark fragrance, through the vision of baron Carlo Magnani, Acqua di Parma is the essence of an attitude that embodies a dynamic, modern, and original lifestyle. Made for the personal use of the baron and a small circle of loved ones, the original composition is an open invitation to those seeking a modern Arte di Vivere, a life of vibrance and luminescence.


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