Job Description

Account Manager

Salary:

25,000 per year

Contract:

Full-time, Permanent

Location:

Remote (with monthly team meetings in Leeds)

About Us

We're a creative and fast-moving marketing agency that delivers a wide range of services -- from brand identity and website development to events, campaigns, and social media management. No two days are the same here, and that's what makes it exciting.

Customer service is at the heart of everything we do. We pride ourselves on going above and beyond for our clients, providing a personal, professional, and high-quality experience every time.

If you thrive in a fast-paced environment, love a challenge, and are always looking for ways to make things happen, you'll fit right in.

The Role

We're looking for an

Account Manager

to support both internal and client-facing projects. You'll work closely with the Account Management team and Company Directors, acting as the vital link between clients and our creative and development teams.

This role is varied, dynamic, and sometimes hectic -- managing everything from small daily tasks to large-scale web development and branding projects. You'll need to stay calm under pressure, juggle multiple priorities, and maintain an exceptional level of organisation and attention to detail.

Key Responsibilities

Serve as the main point of contact for clients, delivering clear communication and exceptional service. Manage multiple projects simultaneously -- from quick-turnaround tasks to long-term strategic campaigns. Coordinate internal teams to brief, prioritise, and deliver work on time and on brand. Keep projects on schedule and clients informed, even when plans change (which they often do). Support social media content planning and other marketing activities where needed. Anticipate client needs and find creative solutions to challenges as they arise. Maintain accurate records, project documentation, and reports using internal systems (Asana, Google Docs, etc.).

What We're Looking For

Excellent communication and interpersonal skills -- confident, positive, and professional. Exceptional attention to detail with the ability to manage competing priorities under pressure. A proactive problem-solver who always finds a way -- "no" isn't in your vocabulary. Strong organisational skills and the ability to multitask across a variety of projects and clients. A logical thinker with creative flair and commercial awareness. Solid understanding of social media platforms and digital marketing basics. Experience using Google Workspace, Outlook, and Asana (training available). A strong work ethic and a genuine passion for client satisfaction.

What We Offer

Competitive salary:

25,000 per year

Bonuses:

Performance-based and annual bonuses

Flexible working:

Remote role with monthly team meetings in Leeds

Supportive culture:

Work with a collaborative team that values creativity, initiative, and positivity.

Work-life balance:

Monday-Thursday: 9:00am-5:30pm Friday: 9:00am-5:00pm 1-hour lunch break daily

In Short

This isn't your average account management role. It's fast-paced, varied, and at times challenging -- but incredibly rewarding for the right person. If you're organised, unflappable, and always ready to find a solution with a smile, we want to hear from you.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Work from home
Experience:

Account management: 2 years (required) Customer service: 2 years (preferred)
Language:

English (required)
Work Location: Hybrid remote in Leeds LS1 2RY