Job Description

Liverpool 35,000 - 40,000 2 days ago


To manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell / upsell MSite products.



ResponsibilitiesDevelop trusted relationships with targeted key customers at operational and local/project levels to promote retention and loyalty to drive adoption and growth to ensure renewal of frameworks Monitoring company performance against service level agreements and flagging potential issues Achieving client relationship targets and KPI's Escalating and resolving areas of concern as raised by clients Working with Support team to ensure planned maintenance is in schedule Conducting business reviews (either face to face or via Webex / Telephone) to ensure clients are satisfied with their products and services Attending meetings with clients as and when required to build relationships with existing accounts Identifying client training needs and preparing training material
o Liaising with other departments within the company to service clients (i.e. support, operations, product team) o Monitoring support tickets and Internal dashboard to prevent any SLA breaches


Responsible for arranging governance meeting with key accounts and providing KPI reporting

CompetenciesExcellent customer service and communication (written and verbal) skills. Ability to understand customer needs and develop deliverable product and commercial solutions to satisfy their requirements. Demonstrate bold determination to identify and close sales opportunities. Able to make decisions to encourage product adoption and retention Ability to develop and influence relationships at multiple levels within the customer organization, including at a senior level. Ability to work independently to achieve ambitious business targets. Must be willing to travel nationally with out of hours working occasionally required, plus potential for international travel.

Experience3 years Business to Business Account Management experience. Construction or Biometric experience would be an added advantage, though not essential. Proven sales skills in growing key accounts Strong commercial awareness and demonstrable commercial success, exceeding sales targets throughout career. Preparation of Formal Tender responses / RFP / RFI's.

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