Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Life Sciences & Pathology - London Blackfriars



We are recruiting for an experienced Account Manager to oversee a key Integrated Facilities Management (IFM) contract.

This full-time, site-based position is located at Blackfriars, London with standard hours of Monday to Friday, 08:00-17:00.



Main Duties and Responsibilities



Working alongside an Engineering Manager and Assistant Facilities Manager, you will be responsible for managing all hard and soft service delivery components while maintaining exceptional quality standards, regulatory compliance, and superior customer experience.

The successful candidate will demonstrate strong leadership capabilities and possess substantial experience within PPP and Healthcare sector contracts. This role requires a focus on performance optimisation, profitability enhancement, and the identification of growth opportunities throughout the account.

You will contribute to sector-specific business development initiatives while ensuring efficient service delivery that adheres to established budgets and specifications. Key responsibilities include monitoring service compliance & quality metrics, managing financial performance reporting, and implementing innovative service delivery approaches that maintain commercial integrity.

Occasional travel may be required for this position.



Key Responsibilities



Provide strategic leadership to onsite teams while offering support and guidance on contract-related challenges

Manage planned and reactive maintenance activities for all assets within the Corrigo CAFM system, adhering to agreed maintenance protocols and client requirements

Analyse preventive maintenance and asset data to identify efficiency opportunities, cost-saving initiatives, and potential contract growth through additional service offerings

Ensure operational compliance across all Integrated Facilities Management services

Oversee and ensure continuous implementation of contract elements, including facility onboarding, operational framework development, procedural standardisation, and governance structure establishment

Coordinate statutory inspections with the client, maintaining regulatory compliance

Implement and oversee internal audits in accordance with company policies

Manage subcontractor relationships and performance across the facility operation

Investigate service failures / complaints and implement robust solutions to prevent recurrence

Maintain consistent service delivery that meets or exceeds contractual SLAs and KPIs

Take full ownership of the account's profit and loss performance

Deliver comprehensive monthly and quarterly operational performance reports including governance and financial metrics

Oversee project work execution, ensuring proper documentation for timely invoice processing

Monitor work-in-progress to maintain budget compliance across all activities

Ensure accurate and timely submission of financial applications and payment processing



Experience and Qualifications

5-10 years' experience in account management and leadership within an Integrated Facilities Management environment

Demonstrated success managing large single-site operations or multi-site portfolios

Extensive background working in critical environments and organisations with rigorous process requirements for quality and compliance

Previous experience with a focus on contract operations and mobilisation

Previous experience of PPP & Healthcare sector contracts.

Proven track record supporting bids/tenders, sales processes, and developing new business opportunities within existing client relationships

Exceptional communication skills with ability to interact effectively at all organisational levels

Demonstrated commitment to achieving and maintaining high operational standards

Strong Commercial Awareness

Understanding of maintenance management methodologies, regulatory requirements, and innovative technology-based solutions

Demonstrated ability managing maintenance contracts with annual turnover exceeding 2 million

Proficiency with business software applications including Microsoft Office suite, Building Management Systems, and CAFM/CMMS platforms

Strong understanding of business finance principles and practices

A sound understanding of Health and Safety Legislation (IOSH / NEBOSH)

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.