Job Description

Account Manager

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About the role:

As part of a dedicated team, the account manager role is key to partnering with our customers to drive their continued success as they grow with Greyparrot. This role will support our existing customers, mainly but not only based in the UK, Europe and the USA, taking full ownership of existing accounts. Reporting to the Partnership Lead, this role will navigate internally between business development, implementation and customer operations and ensure high-quality exchanges at every part of the customer's journey with us. This role will take ownership of any action that is needed to support a customer's journey with us. Attention to detail and a strong internal drive is an essential part of this role.

A typical day in this role looks like:

Ensure successful post-signature handover from business development, including validation of the scope of work and business case to be established. Presenting a variety of information to customers, including installation & requirement information and deployment/onboarding processes, for example Owning any action that supports a long-term relationship with the customer team. Ensuring that all relevant members of the customer team are supported and focus on collaboration across the customer team Act as the accountable escalation point with accounts, redirecting support needs to the relevant functions (support, implementation, product...) to ensure resolution and customer satisfaction. Identify upsell and growth opportunities and act on these efforts to deal closure, with support from business development as needed Organise and lead post-implementation account check-in based on defined cadence and specific account needs, nurturing relationships and reducing risks of churns.

Requirements:

2-5 years experience in a customer facing role in a complex and fast moving technical environment Strong commercial and emotional acumen - often need to find the balance between delivering value whilst working to limited time and resources Be a customer-champion for the Company; attend tradeshows, support on marketing initiatives and drive a narrative internally on what customers' needs areDegree in Engineering, Mathematics or similar technical discipline Demonstrable customer and stakeholder management skills Ability to travel to waste sorting plants in the UK and Europe (and potentially USA) at short notice Ability to quickly learn new tools and processes Passion for addressing the waste crisis or other environmental issues

It would be a plus if you had:

Experience with Notion, Hubspot, or other CRM and project management tools Fluent in a European language (e.g. French, German, Spanish, Italian) Startup or scale up experience Familiarity with basic contractual components (e.g. NDAs, Ts&Cs, supplier forms)

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About Greyparrot

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The world is in a waste crisis.


Currently we produce 2.1 billion tons of solid waste per year. Data collection of the waste we produce is non-existent, meaning no systematic transparency and no accountability. It means that recycling targets are not upheld, dumping of waste into our oceans remains nobody's responsibility, recyclables get sent to landfill or incineration, and producers get away with sub-standard packaging. Thus, recycling rates stubbornly remain at 10% and, unless we change, by 2040 the plastic stock in the ocean will have quadrupled - a problem that already costs society $1.5 trillion each year.


Our mission is to increase transparency and automation in waste management to accelerate the circular economy. Currently, our camera system and AI software are deployed in recycling plants and waste facilities around the world to measure material flows and provide waste analytics. We have compiled a team of experts to deploy our technology and we're looking to expand our team.

On offer:

Competitive London-based salary (salary band available upon application) + Employee stock option scheme ? Customised hybrid working between office and home ? 25 Days Holiday plus Bank Holidays in UK (or statutory country-equivalent if higher): Additionally, carry over up to 3 unused holiday days each new year. Paid sick leave for physical and mental health needs. Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you're in the office. Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave. Learning and Development Budget: Invest in your professional growth with a dedicated budget of 500 per year. + ? 1-1 Mental Health Support: Prioritize your mental well-being with personalized support and 1-1 therapy provided by Spill. + ? Summer Friday Half-Days: Celebrate the warmer months with Friday half-days. Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months. Home Office Budget: Enhance your remote work setup with a yearly budget of 500 dedicated to equipping your home office with the tools and resources you need for optimal productivity. Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, usable within a 1-3 hour time difference.

A few things to note:

Not open to recruiters

. Only applicants who have the

right to work in the UK

will be considered at this time. Please note that we will filter screening questions for

authenticity

; pure AI-generated answers will result in automatic disqualification. We want to hear your voice and personal experience. * We are 100% committed to building

a diverse and representative team

. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.