Job Description

Key Responsibilities

Client Service and After-Sales Support Serve as the primary contact for existing clients, managing daily enquiries and routine issues. Provide clear, prompt communication to maintain high client satisfaction. Follow up with clients to ensure ongoing satisfaction with our services. Account Management Address client concerns and assist in conflict resolution. Escalate client needs and feedback as required. Prepare and present account updates and internal reports as required. Offer insights to enhance service processes through client feedback analysis. Logistics Order Handling Manage logistics dispatch tasks, ensuring timely and accurate processing. Coordinate with internal teams to track order progress and resolve issues. Internal Team Coordination Liaise with internal teams to allocate customer service tasks to relevant departments. Ensure effective communication and smooth workflow across teams.

Requirements

First Degree (Essential) Language Skills Mandarin speaker. Strong written and spoken English required. Cantonese proficiency is highly desirable. IT Skills Proficiency in Microsoft Office including Word, Outlook, etc. Expertise in Excel is highly desirable. Good general IT literacy, including CRM systems and online platforms. Experience Preferred: experience in a customer-facing role (customer service, account management, retail, hospitality, or similar). Personal Qualities Detail-oriented, organised, and proactive. Strong communication and coordination abilities. A team player with a client-centred mindset and a target-driven approach.
Job Type: Full-time

Pay: 28,500.00-32,500.00 per year

Benefits:

Company pension Free parking
Work Location: In person