Job Description

Job Overview

We are looking for a proactive and detail-driven Account Manager to join our growing team within a busy fire protection and general building works environment. The ideal candidate will maintain strong client relationships, support the operations of ongoing projects, and ensure compliance, work alongside operational and technical teams to ensure works care completed in line with current legislation. This is an excellent opportunity for someone looking to join an exciting and growing company, with a passion for customer service, and working within a project-focused, fast-paced industry.

Role Description

This is a full-time on-site role for an Account Manager based in Middlesbrough. The Account Manager will be responsible for building and maintaining strong client relationships, managing client accounts, identifying new business opportunities, and ensuring customer satisfaction. Responsibilities will also include overseeing service delivery, preparing reports, and working collaboratively with internal teams to meet client needs and company targets.

Key Responsibilities

Operate as the lead point of contact for your portfolio of clients. Build and maintain strong, long-lasting customer relationships. Hold regular reviews with clients in accordance with Account Management Procedure. Ensure the timely and successful delivery of our projects according to customer needs and objectives and the current legislation. Liaise with in house and external technical and operational teams to ensure all projects are completed on time, within budget and to the correct standards. Provide feedback to technical technical teams based on clients needs, aiding in the continuous improvement of the solutions offered. Help to drive growth of the sales pipeline.

Requirements

Previous experience in account management, or a similar role - experience within construction, fire protection, or building services is advantageous. Solid understanding of project processes and general contractor principles. Excellent organisational skills and a strong attention to detail. Confident communicator able to work effectively with clients, suppliers, and internal teams. Knowledge of fire protection and construction-related documentation (e.g., purchase orders, reporting, compliance documentation etc) is desirable. A proactive, problem-solving mindset with a commitment to accuracy and continuous improvement and growth.
Our perfect candidate should be someone proactive and have a wealth of knowledge or experience spanning multiple areas of construction and fire protection and being able to use these skills to ensure we deliver the best possible service to our fantastic clients!

Job Types: Full-time, Permanent

Pay: 27,500.00-30,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme On-site parking
Work Location: In person