Job Description

We\xe2\x80\x99re building an inclusive work environment

Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

We\xe2\x80\x99re interested in you as an individual and here you\xe2\x80\x99ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don\xe2\x80\x99t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

The hiring manager for this role is Nick Tiddy, Head of Business Development. We appreciate that sometimes it\xe2\x80\x99s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you\xe2\x80\x99re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email \xe2\x80\x93 you can to and we will get back to you as soon as possible.

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

About the role

The role of the Account Manager is to retain and grow revenues from an agreed set of managed partners, and proactively generate opportunities from an agreed set of unmanaged partners. You\xe2\x80\x99ll also be responsible for inbound enquiry management including new partner business activity.

Working closely with the Head of Business Development you\xe2\x80\x99ll help maximise the opportunity within the Partner Division install base building and executing an outbound contact strategy to proactively gathering insight on such things as partner wallet share, partner-business strategy, industry trends and competitor threats to support and help shape divisional strategy.

You\xe2\x80\x99ll use your ability to build strong working relationships to gain exposure across all levels of our partners, including key decision makers, and develop strong internal teams to deliver on key responsibilities.

You\xe2\x80\x99ll work individually, as a member of a desk-based Account Management Team and as part of a wider Partner sales team, to deliver the sales targets and objectives as set by the division.

You will have a thorough understanding of the channel market and significant knowledge of both Zen\xe2\x80\x99s and competitor\xe2\x80\x99s portfolios. Excellence in delivering customer service is a pre-requisite as are proven sales skills.

Key Responsibilities

• Retain and grown revenue in line with Zen\xe2\x80\x99s growth targets against an assigned set of partners
• Proactively hunt and generate sales opportunities within non-managed Zen partners
• Handle inbound enquiries professionally, taking ownership and sharing responsibility within the team
• Create and manage sales account plans completing and maintaining whitespace records for all partner engagements via Zen\xe2\x80\x99s CRM system
• Act as a single point of contact for queries or issues and liaise with the relevant internal teams
• Achievement of all targets and KPIs
• Develop the skills and knowledge required to sell Zen\xe2\x80\x99s full portfolio of products and services in accordance with end user requirements
• Manage all opportunities effectively via Zen\xe2\x80\x99s CRM system
• Maximise revenue and margins by cross and up selling, whilst adhering to Zen\xe2\x80\x99s sales principles and divisional sales strategy
• Provide reporting as required by Zen\xe2\x80\x99s Partner Senior Management Team
• Take responsibility for building and maintaining industry and competitor knowledge, sharing knowledge with the wider virtual team and business as appropriate
• Take a continual improvement approach to all elements of the role

Skills & Experience

• Detailed knowledge of all services across Zen\xe2\x80\x99s Portfolio
• Previous experience growing and retaining revenues across a given account base
• Success in proactively identifying and winning new business
• Ability to articulate Zen\xe2\x80\x99s USPs
• Proven track record of achieving targets and meeting KPI\xe2\x80\x99s
• Excellent interpersonal skills, with the ability to communicate confidently and professionally
• Ability to maintain and provide reports using business language to tangible articulate activity, opportunities, challenges and business and industry insight.
• Ability to deliver presentations and/or proposals to external and internal audiences
• Ability to think on feet, adapt to change and be creative in solution finding
• Ability to analyse partner needs and recommend solutions which meet those needs
• Excellent time management and organisational skills and the ability to prioritise own workload
• Ability to work on own initiative and in a complementary manner with the team
• Able to handle account issues in a patient and friendly manner
• Strong interest in technology and willingness to learn and share knowledge

At Zen, we\xe2\x80\x99re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we\xe2\x80\x99re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.

Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.

Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.

We believe that business should be a force for good and we\xe2\x80\x99re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we\xe2\x80\x99re a certified Great Place to Work TM and B Corp Certified!

Zen