Job Description

About Croft

Croft is one of the UK's fastest-growing Managed Service Providers (MSPs), recognised for our innovation, service excellence, and customer-first culture. We help organisations across the country transform their technology and communication capabilities -- delivering secure, efficient, and scalable solutions that drive real business value. As we continue to expand, we are investing in exceptional people who share our passion for growth, innovation, and customer success.

About the Role

Are you a relationship-driven professional who thrives on building trust, delivering value, and driving customer success?
We're seeking an

Account Manager

to join our dynamic team and take ownership of a defined portfolio of clients. You'll act as the primary contact for your accounts -- developing strong partnerships, understanding client needs, and ensuring that Croft continues to deliver exceptional service and measurable results.

This role is ideal for someone with a background in IT Managed Services, Unified Communications, or technology-based solutions who enjoys combining commercial acumen with a genuine focus on customer satisfaction. You'll collaborate across teams -- sales, service delivery, and technical -- to ensure seamless experiences and help clients achieve their goals while driving retention and growth.

What You'll Do

Client Relationships:

Act as the main contact, building strong, trusted partnerships and maintaining proactive communication.

Service Excellence:

Ensure high-quality service, quickly resolving issues and managing expectations.

Retention & Growth:

Drive client satisfaction, renewals, and identify upsell/cross-sell opportunities.

Account Planning & Commercial Awareness:

Maintain account plans aligned with client goals and Croft's strategy, while understanding contracts, pricing, and profitability.

Collaboration:

Work with internal teams to deliver seamless client experiences.

Reporting & Market Insight:

Monitor account performance, forecast results, and stay informed on industry trends to provide valuable client insights.

What We're Looking For

Experience & Knowledge

Proven experience in account management, customer success, or client relationship management -- ideally within IT Managed Services, Unified Communications, or technology sectors. Strong commercial understanding with the ability to identify growth opportunities and manage account profitability. Excellent communication, presentation, and negotiation skills. Highly organised with the ability to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office and CRM systems (e.g., Salesforce, HubSpot, or equivalent).

Education & Certifications

Degree-level education in Business, Marketing, or a related field (desirable but not essential). Professional certifications in account management, sales, or customer success (e.g., ISMM, CIM) are advantageous. Demonstrated commitment to ongoing professional development and learning.

Personal Attributes

Customer-focused, proactive, and solutions-oriented. Collaborative, approachable, and a true team player. Confident and credible when engaging stakeholders at all levels. Results-driven with a continuous improvement mindset. Aligned with Croft's core values: Wow the Customer, Give a Sht, Grow, and Be Croft.

Why Join Croft?

At Croft, you'll join a team that's passionate about delivering value, supporting each other's growth, and setting new standards for excellence in the MSP sector. We value initiative, collaboration, and creativity -- and we celebrate success together. You'll have access to career development opportunities, certification support, and the chance to make a tangible impact in a growing, forward-thinking organisation.

Croft is an Equal Opportunities employer. We welcome applications from all backgrounds and are committed to creating a workplace where everyone feels respected, valued, and empowered to succeed.

Job Type: Full-time

Benefits:

Company pension Employee discount On-site parking Private medical insurance Work from home
Application question(s):

Could you please share your salary expectations for this role?
Work Location: Hybrid remote in Penryn, TR10 8BE

Application deadline: 02/11/2025