Job Description

Account Manager

As an Account Manager at First Response Training, you'll be a driving force in nurturing client relationships and expanding our business reach. The successful candidate will work within our relationship management team which consists of our key accounts and contracted clients, this is a rapidly growing part of our business.

Your responsibilities will include:

Relationship Building:

Cultivate new and existing relationships, exceeding expectations while generating new business.

Client Engagement:

Maintain regular, meaningful contact with clients through various channels, demonstrating your exceptional communication skills.

Sales Excellence:

Surpass sales targets, showcasing your skills in consultative selling.

Sales Forecasting:

Use data and insights from your sales pipeline to predict and report on future sales performance

Needs Understanding:

Communicate with clients to comprehend their needs and effectively explain our suite of products.

Market Expertise:

Develop a strong understanding of our clients' requirements by staying informed about market trends and sector dynamics.

Precision and Accountability:

Uphold accurate customer records and diligently monitor and report on revenue goals.

Efficiency:

Prioritise and manage your daily workload to maximize productivity.

We are looking for:

Someone who is highly motivated and exceptionally well organised. You should be a strong communicator, comfortable talking on the phone and build a rapport well, with a concern for excellence and be customer service orientated.

You can expect full training on the business and services, dedicated support from your line manager and the wider team, autonomy to improve already established processes and an opportunity to develop your career within a company that has a real focus on people development.

Skills required:

Exceptional Communication: Building rapport and articulating ideas through both written and verbal communication.

Customer-Centric Mindset: A genuine dedication to providing outstanding customer service.

Confidence and Agility: Quick thinking, adaptability, and the ability to think on your feet.

Problem-Solving Skills: An innate ability to identify solutions in challenging situations.

Team Player: Collaborative, working harmoniously within our dynamic team environment.

Initiative and Autonomy: An inclination to take initiative and improve existing processes.

Attention to Detail: Precision in maintaining records and handling client interactions.

Consultative Selling: Skillful in understanding clients' needs and recommending tailored solutions.

IT and CRM Proficiency: Competent in using IT tools and CRM systems to manage client information and enhance service delivery.

Salary:

28,000.00 per annum plus uncapped potential bonus

40 hours per week Free parking Company events Staff discount
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company events Employee discount Free parking On-site parking
Work Location: In person