Job Description

Job Summary

Due to fantastic growth with Bill Plant Driving School, we are currently looking for an Account Manager / Key Account Manager. This is a full-time, permanent position based at our head office in Ripon.

The ideal candidate would be an initiative-taking, organised individual who can manage franchise relationships strategically to ensure satisfaction and spot opportunities for mutual growth.

Role Responsibilities

Relationship Management: Acting as the primary contact for Driving Instructors, you will need to be able to build meaningful relationships quickly and become the main point of support for Driving Instructors. Business Growth: Providing tailored support and guidance to Driving Instructors as they build and develop their own businesses. Training and Development: Support and guide new Driving Instructors through their journey to becoming fully qualified. Cross-functional Collaboration: Working with all departments to deliver seamless service and resolve any issues quickly and efficiently. Administration: Maintaining accurate records on the CRM system, including updating notes, keeping accurate pricing records and ensuring that Driving Instructor documentation is kept up to date and compliant.
Ideal Candidate for the Role

Prior experience in account management, previous experience in managing a portfolio of customers and developing relationships to ensure satisfaction and retention. Excellent communication skills are necessary for all aspects of the role, from building relationships to cross-functional collaboration. Strong commercial awareness, an understanding of business growth and how supporting a Driving Instructor will translate into revenue and operational success. Able to multitask across relationship management, business support, collaboration, and administration. Keen attention to detail is critical for maintaining accurate and complete records in the CRM system, ensuring compliance and smooth operations. Technical Skills: Confidence using Microsoft Software, including Outlook, Word, Excel, and CRM systems.
Job Types: Full-time, Permanent

Pay: 26,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person