Job Description

Account Manager

Location:

Hybrid - Sheffield office - Occasional travel required

Do you enjoy building great relationships and helping clients get real results?

We're looking for an

Account Manager

to join our Customer Success Team at

Airship/Toggle

. You'll manage a portfolio of priority accounts in the hospitality sector, acting as a trusted partner to help clients get the most from our products - and spot opportunities to grow.

About Airship/Toggle

Airship/Toggle is a leading hospitality SaaS company on a mission to help brands to connect with guests. Our platforms simplify operations, improve communication, and unlock revenue growth.

We're a collaborative and driven team, committed to being a key partner to the hospitality industry. You'll find a relaxed, supportive environment where ideas are heard, people take ownership, and results matter.

What You'll Do

Manage a portfolio of 'plus' and 'expert' accounts, ensuring smooth renewals across all clients. Build strong, long-term relationships and act as a strategic advisor. Run clear, practical training sessions and support product adoption. Identify opportunities for upselling and cross-selling to drive growth. Track account performance and lead in-person strategy meetings. Work closely with Sales, Product, and Support to deliver great customer outcomes.

About You

You're organised, commercially aware, and confident building rapport with clients. You know how to listen, spot opportunities, and follow through. You like to get things done - and done well.

You'll bring:

Strong communication and listening skills. Confidence in negotiation and influencing. A proactive, problem-solving approach. Experience in account management, sales, or commercial customer success. (Experience in hospitality or hospitality technology is a plus.)

What We Offer

Basic salary 28-35K depending on experience + commission 33 days' holiday (including bank holidays) An extra day off for your birthday Flexible hybrid working Vitality Health Insurance Cycle to Work scheme Access to counselling and advice via our EAP
If you're ready to make a positive impact, drive growth, and build meaningful client relationships, we want to hear from you!

We're committed to creating a diverse and inclusive workplace and welcome applications from all backgrounds.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Casual dress Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Private medical insurance Sick pay Work from home
Experience:

Sales or account management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Sheffield S2 5QX