Job Description

Position

POSITION: Account Manager

DEPARTMENT: Retail


LOCATION: Boots, Meadowhall


REPORTS TO: Area Manager


DIRECT REPORTS: Beauty Consultants

Purpose Of The Role

As an Account Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities

Main Responsibilities

SALES

To set targets for all Team Members in line with Company expectations To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU) KPI: To achieve sales targets*

SERVICE:

To educate and train Team Members on the use and history of Parfums Christian Dior products To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products To initiate contact with customers and welcome them both on counter and through traffic stopping To update ipos tool with client data including all sales and client profile To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments) KPI: To achieve target for Mystery Shopping*

MANAGEMENT:

To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels To proactively grow your business through events, appointments and return bookings To ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL:

To participate in merchandise management and ensure that it is in line with Corporate guidelines To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team

Profile

Person Specification

In order to be successful in this role, you will be:


An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

PARFUMS CHRISTIAN DIOR

MAISON

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Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.


The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.