Job Description

Green Spark specialise in bespoke pollution prevention, drainage and environmental services with blue chip, multi-site organisations, particularly contract logistics, warehousing, and FM providers. We fix, audit, report, recommend and manage works to support our client's operations and compliance.

The Account Manager's objective is to work with the client maintaining the client relationship with Green Spark. You will be anticipating the client's needs and be accountable within the company for ensuring all aspects of the account, covering our broad portfolio of services are delivered to a high standard, and the client is satisfied with outcomes through to completion.

You will through consistent excellent management of services aim to support the BDMs in bringing in new business from new and existing clients, retaining and maintaining business levels with clients.

You will work cross-functionally to develop, support, and strengthen Green Spark to be fit for future growth.

You will work flexibly to support all types of work as required by the business or as directed by your line manager. There is a requirement for visits to sites across the UK and occasionally staying away from home.

Responsibilities

Completion of all processes within the account managers managers remit relating to management of the work through the job management system to financial conclusion Work cross departmentally to maximise programme efficiency and minimise costs Self-review and analyse client data and trends to identify opportunities for extra, enhanced and/or tailored services Gain, maintain and continuously seek to improve technical knowledge on the services we provide including equipment, methods of use and solutions Produce high quality, accurate, factual, and comprehensive on time reports to clients Collate and present monthly on status of account portfolio Work with BDM to assist with growth, onboarding and ongoing retention of accounts Reporting on account activity and projecting levels of business Actively taking on and resolving complaints and continually being proactive in anticipating client issues Resolution of issues that arise and problem solving Client retention and growth Collaboration and coordination cross departmentally Influence stakeholders for each client and ensure knowledge of services and products is current Load all client feedback onto the CRM system Assist with the training of new team members and ensure all knowledge is shared Ensure that all communication and activity is logged in our CRM system efficiently and in timely manner, complying with Green Spark procedures. Visits to client sites maintaining and developing client relationships Co-ordination of smaller projects through to completion including pricing and quoting Support as required in an emergency response situation such as a major spill, co-ordinating and liaising with various other necessary functions through to full remediation, keeping the client informed along the way Adherence to all company standards including health, safety, quality, and environmental systems Take on other reasonable tasks, as instructed by line manager Participate inan out of hours on call rota

Essential Skills

Four to five years' previous work experience in sales, management, account management, or relevant experience in a similar role within environmental drainage works Ability to nurture long-term relationships with clients Excellent communication, verbal and written Able to multitask, prioritise, and manage time efficiently Goal-oriented, organised team player Commercially and customer oriented Self-motivated and self-directed Growth mindset, willingness to learn, and be coached Resilient and tenacious with a completer finisher mindset Attention to detail Able to analyse data and sales statistics and translate results into better solutions Good computer IT skills, and experience with job or CRM software and Microsoft Office suite
Other Information

Monday to Friday 37.5 hours 24 days holidays plus bank holidays. Additional days with long service Free secure parking LifeAssurance Onsite gym Pension scheme Employee Assistance Programme
You must hold a driving license and have a car to be able to visit client sites

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site gym On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Doncaster, South Yorkshire: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

Account management: 4 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person