Job Description

Business context

Formally known as IMV Technology and ECM (Echo Control Medical), IMV imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in providing veterinary imaging equipment including Ultrasound, X-ray, endoscopy, CT and MRI.

We have a true dedication to our staff, recognised with Investors in People status.

Location:

This role will be home based with UK travel required within your territory, which would be South of England. For more information on this, please contact us.

Job purpose/ key responsibilities

The key role is to manage all aspects of the customer's needs, their business account and their relationship with IMV Imaging. Our customers include private and corporate owned veterinary practices, non-veterinary customers and other businesses within the territory.

The key responsibilities include the following -

Develop and promote IMV Imaging as a leading company within the veterinary industry and marketplace, develop relationships and engage with all customers, veterinary practices and members of the agricultural industry Develop IMV Imaging's values; innovation, quality, excellence, integrity and learning, to build confidence in our brand and our products with the territory. Engage with our existing customer base by building relationships and fully understanding their clinical needs within their business, and maintain strong long-term relationships Engage with all veterinary practices to find new potential customers and build upon our market share, identifying new business opportunities and potential leads Develop relationships with key opinion leaders within various sectors of the veterinary market including small animal, large animal and equine practices Understand the clinical needs of a veterinary practice in terms of diagnostic imaging equipment, find solutions which will make their workflow easier, encouraging customers to consider new imaging options that maximise return of imaging with their business. Demonstrate deep understanding of high-end ultrasound systems, including advanced imaging modes and their applications Stay current with technological advancements and clinical applications relevant to cart-based ultrasound platforms Have a comprehensive understanding of clinical work ups particularly in reference to cardiology Demonstrates the ability to effectively translate complex ultrasound technology into clear, clinically relevant insights tailored to diverse audiences -- from technical experts to end-users -- ensuring understanding, engagement, and confident adoption of high-end cart-based systems Develop full knowledge on IMV's product portfolio - small animal, farm animal and equine related products covering the following modalities - Ultrasound, Xray, Endoscopy, therapeutic and surgical lasers Provide sales quotations and advice on suitable equipment, carry out successful demonstrations of equipment to all customers and follow up on sales opportunities to develop and maintain a strong pipeline of opportunities Arrange installations and training as required following purchase of equipment Follow up with customers, consistently checking in and ensuring that their needs are met Team collaboration - work closely with other departments within the business; service teams, customer care, marketing, finance etc to provide a seamless service to our customers Liaise with the service team when customers need advice or repairs to ensure customers are reassured and supported, be the conduit between the customer and IMV Imaging and take ownership of customer related issues Learn and use IMV's Customer relationship management (CRM) system. Keeping relevant customer information, account details and opportunities up to date on the CRM system. Attend general account manager quarterly meetings held at our head office in Scotland, and occasional account manager training days held in GB Engage in regular team meetings with the general management team in Ireland and with other business department representatives as required Travel away from home as and when required (all accommodation and travel expenses will be reimbursed)

Education and/or experience required

We pride ourselves on being an inclusive employer. We know that each individual can bring a unique wealth of experience to our team.

For this role we are particularly keen to hear from those as follows -

A vet, who has had prior experience within the veterinary industry as an account manager or has experience in a similar role OR an individual with a human imaging background with experience as an account manager Good understanding of the veterinary industry within Ireland Previous sales experience would be an advantage

Competencies/ Key characteristics

Skilled confident communicator Friendly, flexible and relaxed attitude to maintain customer support with understanding and empathy Sound negotiation and problem-solving skills Enjoy building relationships and working as part of a greater team Excellent organisational and time management skills Motivation & desire to succeed Willingness to work hard Financial acumen, understanding budgeting and pricing strategy A team player who is prepared to get involved in various business projects Willingness to travel

What we can offer you:

Annual performance bonus Company Car Flexible working Pension Scheme Life assurance policy (4 x basic salary)
Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Work Location: In person