Job Description

Company Description

MSX International Group

is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.


MSX International is seeking an experienced Account Manager with Learning and Development background to oversee and manage the delivery of Nissan's Training Academy. This role combines client relationship management, team leadership and operational excellence, ensuring Nissan's dealer network received outstanding training solutions.

In this role, you will be the key link between Nissan and the training delivery team, managing end-to-end administration, driving continuous improvement and shaping L&D strategy with data-led insights.

Key responsibilities:

Client Relationship Management

Act as Nissan's primary contact for training operations and performance. Build strong, collaborative relationships with senior stakeholders. Provide regular reviews, insights, and recommendations to improve the L&D offering.

Strategic & Operational Delivery

Lead the planning, scheduling, and promotion of training programmes. Ensure compliance across the dealer network through targeted learning solutions. Support Nissan on L&D strategy, network communications, and curriculum changes.

Team Leadership

Manage and develop the training delivery and operations teams. Oversee recruitment, training, and performance management. Drive a culture of high-quality service and continuous improvement.

Data & Reporting

Analyse training data to identify challenges and opportunities. Produce regular reports on performance, participation, and learner feedback. Use insights to shape decision-making and support strategic direction.

Financial & Project Management

Forecast and manage budgets for MSX projects. Support Nissan with financial oversight of ad hoc training projects. Oversee hotel, venue, and logistics management for training events.

What's in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.


In joining MSX, you can enjoy:

Up to 55,000 Full-time, remote working with occasional client visits (Maple Croos) A collaborative, people-focused environment where your contribution truly matters 25 days annual leave per year Life insurance Car allowance Potential to progress within the company, with global opportunities updated regularly

Working Pattern and Location

40 hours per week Permanent Monday-Friday

Qualifications

Clear, confident communicator with strong stakeholder management skills. People management experience - able to motivate and lead teams. Critical thinker with strong problem-solving capability. Self-driven, proactive, and resilient. Understanding of the automotive retail network (essential). Strong MS Excel skills (pivot tables, dataset integration, reporting). Project management skills; software knowledge an advantage. Experience in learning administration, L&D operations, or training programme management. Ability to manage complex processes with multiple stakeholders.

Additional Information

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,


and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility


MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.