Job Description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

DC Products is a subsidiary of JLA and has been a supplier of commercial Ware washing, Icemaking and Laundry Equipment for over 30 years.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to 1,000 in bonus rewards!

Role overview

As an Accounts Administrator and Credit Controller will be required to carry out daily invoicing for inbound sales orders with accuracy and attention to detail and deal with daily accounts queries as they come in. You will be required to set up new accounts in line with company procedures as well as maintain and update them. You will need to contact customers to ensure invoices are paid within the agreed payment terms both by email, letter and phone. To be successful in this role, you should have a Finance or Accounting background. You will be using both Sage Line 50 and Microsoft packages so proficiency in these applications is essential. You must also be prepared to assist the other office duties such as answering inbound calls in the office, should the need arise.

Key tasks

Raise and allocate invoices and customers reconciled payments on Sage Line 50 Process credit applications and set up accounts on Sage Line 50. Monitor customers credit limits Prepare, verify, send and store invoices and statements Contact customers and send reminders to ensure timely payments Identify and address discrepancies Deal with customer queries Update internal accounting systems Support other team members in the office as and when required Instigate and follow up on insurance claims with hauliers for damaged items.

People Management

Set a culture of effective people management Set clear objectives and targets for your team members providing regular feedback on performance. Manage performance across the team to ensure the achievement of targets in line with targets Manage any employee relations issues in line with the policies set out by the business Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products Address any training and development needs and ensure teams have a personal development plan.

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Knowledge and Skills

Working on Sage Line 50 or similar Good knowledge of bookkeeping procedures and debt collection regulations. Ability to work on your own initiative as well as part of a team Excellent customer service skills

Experience

Proven work experience as an Accounts Administrator or similar role

Personal qualities

Hardworking, driven and committed
Job Type: Full-time

Pay: 26,000.00-29,000.00 per year

Work Location: In person