Job Description

About Maslow's

Maslow's is a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow's our mission is to create a collection of workspaces, members' houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings around the world, always with an emphasis on locality, serving the needs of visitors and locals alike.


We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in Spring 2023.


Our ethos is inspired by Maslow's hierarchy of needs. Our mission is to infuse wellbeing into work - we meticulously design the Maslow's experience for our members to perform and grow.


As a team, we are Caring, Curious and Committed - values which inspire us through our journey of growth.


This role is based in Maslow's Support Centre, Fitzrovia, with usual office hours of 9am - 6pm, Monday - Friday.

Benefits

Nutritious meal whilst working 450 Gross Refer-a-friend scheme (unlimited referrals!) 50% discount on F&B onsite Reward and discounts platform inc. SmartTech and CycleToWork schemes Loyalty awards including enhanced holiday

Your new role

Reporting to the Group Operations Financial Controller, the Accounts Receivable Analyst is responsible for overseeing the company's accounts receivable function, ensuring that payments are collected and allocated on time. This role involves technical accounting skills and works closely with other departments to ensure smooth financial operations. The ideal candidate will be detail-oriented, with a strong understanding of financial controls and have experience working in the hospitality industry.

Key responsibilities

Financial Reporting and Analysis

Ensure that all transactions of a monetary nature are controlled and accounted for in the correct manner.


Ensure timely & accurate reporting on all bank transactions, accurately posting to the Accounting Ledgers.


Ensure timely and accurate invoicing to customers, in accordance with contractual terms and company policies.


Daily allocation and reconciliation of all assigned control accounts (including but not restricted to Bank Suspense Account/Petty Cash/Deposits/Gift Vouchers/Advance tickets/Cash floats)


Ownership of the customers refunds processes as required.


Monitor cash receipts and ensure accurate and timely posting to the general ledgers.


Reconcile accounts receivable reports, ensuring that any discrepancies are promptly addressed and resolved.


Assist in month-end activities and processes.

Customer Relations & Dispute Resolution

:


Dealing with customer/venue queries and issues with regards to the payment gateway and the main systems (EPOS-Tevalis; Membership-Nexudus; Events-Tripleseat; SevenRooms) into the Group. Responsible for escalation and resolution where applicable.


Act as the main point of contact for customers regarding payment-related issues and disputes.


Work with customers to resolve billing or payment issues, escalating more complex problems to senior management when needed.


Maintain positive relationships with customers to ensure prompt payments and long-term business partnerships.

Collaboration & Leadership

:


Work closely with Events, Membership, restaurant, and finance departments to ensure smooth communication regarding customer accounts, invoicing, and collections.


Collaborate with the senior management to assess and mitigate risks related to customer payments.


Cash Flow: Assist the Senior Management to forecast cash flow when required.

Financial Compliance and Audit Support

Internal Controls

: Ensure adherence to internal controls, policies, and procedures in line with financial regulations and company standards.

Audit Support

Regulatory Compliance

: Ensure that financial processes comply with tax regulations, hospitality industry standards, and other relevant financial regulations.

Technology and Systems

Accounting Software

: Utilize the company's accounting software (e.g., Xero) to manage financial data, run reports, and perform reconciliations.

Process Improvement

: Identify opportunities to improve financial processes and systems within the finance department, ensuring efficient operations and reporting.

System Integration

: Support the integration of new financial systems or software to improve financial reporting and analysis.

Required Skills and Experience

Experience

: Proven experience (1+ year) in accounts receivables, ideally within the hospitality industry or a similar service-based sector.

Education

: A degree in Accounting, Finance, or related field. Professional qualification (e.g., ACCA, CIMA) or in progress

Technical Skills

: Proficient in accounting software (e.g. Xero) and advanced Excel skills.

Industry Knowledge

: A strong understanding of the hospitality industry, including revenue streams (rooms, food and beverage, events, etc.) and financial operations.

Attention to Detail and Problem-Solving

Communication Skills

: Excellent verbal and written communication skills, with the ability to explain complex financial information in a clear and concise manner to non-financial stakeholders.


*

Please note that we do not have a Skilled Worker Sponsor License.