Job Description

Learning Resources Inc. is a leading global developer and manufacturer of innovative, hands-on educational toys and learning aids trusted by teachers and parents and loved by children. Based in Kings Lynn, Norfolk, Learning Resources Ltd is responsible for marketing, selling and supplying these high-quality products to the territories of Europe, the Middle East, Africa & India serving children and their families, preschool, nursery and primary school markets. Learning Resources Ltd also sells and distributes a wide product range from our wider family of brands including Hand2Mind and Educational Insights as well as holding the global Master Toy License for Numberblocks.

Position Summary

As the Accounts Receivable & Collections Specialist, you will be responsible for managing the full accounts receivable cycle, driving timely collections and maintaining strong customer relationships. Reporting to the Finance Manager you will bring deep expertise in credit control, collections strategy, and accounts receivable process optimisation within a fast-paced working environment. You will play a pivotal role in supporting the sales and customer service teams by aligning on payment terms, customer onboarding, optimising credit limits, tracking order to cash performance and managing strategic customer relationships. The role will be best suited to an ambitious, adaptable and resilient individual who is able to demonstrate their interest and enthusiasm in strengthening the finance function with our aim to support an ambitious company growth trajectory.

Primary Responsibilities:

Receivables Ledger

: Oversee the end-to-end accounts receivable process, ensuring accuracy and timeliness of invoicing, credit note processing, daily bank postings and collections. Achieve a 98% accuracy rate, with a credit note processing turnaround of 2 working days.

Credit Control

: Develop and implement effective credit control policies and procedures to support business growth. Build strong relationships with customers to resolve disputes and ensure prompt payment. Support the development of scalable credit policies that enable sales growth while protecting cashflow and minimising risk. Ensure aged debt over 90 days is zero and DSO target is less than 45 days.

Customer Accounts

: Proactively manage customer accounts, ensure they are kept up to date and reconciled thoroughly. Manage credit limits and payment terms in accordance with credit insurance providers. Ensure an accuracy and compliance rate of 99%.

Reporting:

Prepare and present weekly ledger and collections reports to senior management and the sales team, highlighting risks and opportunities.

Continuous Improvement:

Lead initiatives to streamline accounts receivable processes, order to cash cycles and systems improving customer experience and accelerating revenue recognition. Minimum of two improvement initiatives proposed and implemented quarterly.

Requirements/Ideal Attributes:

Accurate, detail-focused, and highly organised with strong time management. Clear communicator with solid Excel and reporting skills. Proactive, adaptable, and able to work independently or within a team. Collaborative across functions, especially with Sales and Customer Service. Proven experience in AR and collections, with success in reducing aged debt and improving DSO. Familiarity with Microsoft Dynamics D365 preferred; committed to continuous learning and process improvement.
Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount On-site parking Profit sharing
Work Location: Hybrid remote in King's Lynn PE30 2HZ