Job Description

About US The Arch Company is the UK\xe2\x80\x99s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail\xe2\x80\x99s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.
The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.
We\'re committed to creating a diverse, inclusive, and equitable workplace, so if you\'re interested in this job but don\'t meet every aspect of the job description, we\xe2\x80\x99d still encourage you to apply. You might be the ideal candidate for this role, or other positions.
ROLE PURPOSE We have an exciting opportunity for an experienced Accounts Receivable Assistant to join our Finance Operations Team on a 18 month fixed term contract \xe2\x80\x93 to cover maternity leave. You will become a member of a highly driven team, who ensure our customer\xe2\x80\x99s accounts are maintained while rental arrears are still collected. The role will involve carrying out day to day administration duties, working closely with the Credit Controllers and other departments within the business to support the overall functioning and success of the Finance department.
KEY ACCOUNTABILITIES

• Receipting cash daily, including credit card payments, BACS and cheques
• Allocating daily credit notes, investigating and processing the historical account credits
• Preparation of requests for inter-account cash transfers
• Investigating the unallocated and unidentified cash as part of business-as-usual tasks
• Setting up new direct debits via GoCardless platform
• Monitoring and reversing any failed direct debit collections
• Preparing back-up files for refunds
• Transferring deposits and credits between leases and allocating where appropriate
• Undertake adhoc tasks assigned to the team including account reconciliations and deposit utilisations/drawdowns
• Managing failed payments (including direct debits), missed payment plans and under payments
• Managing customer credit balances accordingly
• Managing incoming customer calls and actioning requests / queries accordingly
• Managing central mailbox and actioning requests / queries accordingly
• Monitoring the remittance inbox and applying the cash received as per the customers\xe2\x80\x99 instructions
• Liaising with credit controllers to allocate or reallocate customer payments
• Liaising with other departments within the business where necessary to effectively perform duties

SKILLS, KNOWLEDGE, AND EXPERIENCE Essential

• Demonstrate a minimum of 2 years of Accounts Administration Experience.
• Utilize expertise in Accounts Receivable processes to manage and maintain accurate financial records.
• Employ excellent customer service skills to address client queries and ensure satisfaction in financial transactions.
• Apply fundamental knowledge of double entry bookkeeping principles to maintain accurate financial records.
• Possess industry experience or familiarity with the property or real estate sector, enabling a deeper understanding of relevant financial transactions.
• Display proficiency in using the Horizon system or a similar platform for efficient management of financial data.
• Exhibit advanced skills in Microsoft Excel, particularly in creating and utilizing Pivot Tables and V-Lookups for data analysis and reporting.
• Adapt swiftly to new processes and work effectively under pressure to meet deadlines and resolve issues promptly.
• Capably investigate and resolve discrepancies or issues within accounts as required.
• Foster positive relationships with clients both internally and externally, regardless of hierarchical levels, ensuring a high standard of service.
• Communicate effectively through written correspondence and verbal interactions to convey complex financial information clearly.
• Take initiative and accountability for core responsibilities, ensuring tasks are completed accurately and on time.
• Manage time efficiently and demonstrate strong organizational skills to prioritize tasks effectively.

EQUALITY, DIVERSITY & INCLUSION At The Arch Company, we\'re on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we\'re committed to providing everyone with a fair chance at success, no matter where they come from or who they are.
We take pride in celebrating what makes each of us unique. When you join our team, you\'re not just getting a job; you\'re becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.
The Arch Company is an equal opportunity employer, so if you\'re excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.