Job Description

Changing lives through travel

At G Touring we're passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of Changing People's Lives Through Travel.


Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.


G Touring is the touring division of Bruce Poon Tip's group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world's leading non-governmental organisation turning travel into impact in communities around the globe.

Accounts Receivable Assistant

Purpose of the role:

This role is responsible for accounts receivable, including daily payment reconciliations, correcting the payments on bookings, running overdue reports to aid in chasing customers, raising statements and VAT invoices to Travel Agents.

Location

: This role is based in our office in Market Harborough.

Working Hours:

Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.

In this role you will:

Complete daily reconciliation of customer receipts from both direct and agency customers. Communicate directly with travel agents to issue self-billing agreements, raise VAT invoices and ensure payments are made within the correct timeframes, before costs are incurred by the business. Notify ABTA of any non-payment from travel agents and follow claims procedures where necessary. Prepare and analyse weekly customer overdue reports for the holiday support team to chase overdue debts for direct customers. Process customer cancellations and refunds, ensuring correct charges have been applied. Work cross-functionally with other departments in the business, assisting the contact centre and trade teams with their queries. Assist with reconciling the bank transactions to the finance system. Proactively challenge discrepancies with the key stakeholders within the business and recommend change initiatives. Follow all business booking terms and conditions, instructions, and requirements to ensure integrity of service provided and support business objectives. Support the Accounts Payable team during busy times of the year.

To be successful in this role you will:

Prioritise, plan, and manage workloads to meet deadlines. Take ownership for your own performance to meet the required standards and expectations and using learning and development opportunities to be the best you can be in an ever-evolving role. Use your initiative, seeking support from the team, as required. Actively participate in company initiatives, training, and events. Be able to adapt to changes in situation and task while sensitively responding and supporting others. Understand and consider the impact of your own actions on self and others (colleagues, customers, and business partners etc.) Raise and suggest ideas to improve business and customer processes with the Management team, highlighting common trends. Seek opportunities to improve individual and team performance, striving best practices to enhance performance. Helping your team and colleagues stay motivated and deliver on goals. Accounts Receivable experience is preferred. Educated to GCSE level or equivalent including Maths & English. Be proficient in written and verbal communication skills. Be computer literate in Word and Outlook, and especially Excel.

What's it like to work here?

Our culture is more than just some words on paper. It's who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us?

Be part of something greater than yourself. We're all about "you" being the best you can be and we want you to be yourself too. You'll have access to Vocational Learning Support Every year the opportunity of a "Learning Journey" to learn about our holidays and to meet our customers Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey. Freedom to accelerate / drive change A genuine 'one team' approach where everyone counts and everyone is welcome at G Touring.

We offer you

A competitive salary Generous holiday allowance - 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week. We think it's important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave. Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a 'registered charity' If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period. 'Cycle to Work Scheme' to support the purchase of a cycle to use for your commute. Employee Assistance Programme - 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support. Medicash to support your health and wellbeing. Life Assurance - 4 times your salary for death in service for your nominated beneficiaries. Holiday discounts for yourself, friends and family Travel industry benefits Opportunity of flexible working, if you want to change your hours for a period of time during your career. Hybrid working - 2 days or 50% of your hours if you are part-time to work from home for non-customer facing roles.

If you think this sounds like the right business for you and fulfil the criteria above, then please click "Apply" now as we wouldn't want you to miss the opportunity to become part of our team and to experience our unique culture.