Job Description

About Aspire



At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!




Our mission: To deliver technology like no other!



About the role



We are looking for an Accounts Receivable Coordinator responsible for producing accurate and timely customer billing and focusing on addressing customer queries to enable smooth cash collection. Working alongside the wider Finance team and regularly interacting with other departments to determine billing accuracy, your role will focus on the timely delivery of billing information and ticket resolution.





Our ideal candidate would have experience in billing administration and have excellent attention to detail. Strong organisation and problem-solving skills are important to help resolve issues efficiently to minimise the occurrence of aged debts.





Communication with customers would take place over the phone and via email. It is important that the successful candidate be comfortable with this and be able to balance the interests of the customer and Aspire.





What you will be doing


Managing day-to-day Billing administration duties across the following: + Reconciliation of order, pricing and PO information
+ Creation and issue of invoices in line with contractual terms
+ Upload billing documentation on the customer portal
+ Process credit invoices
+ Ensuring that debts are collected to terms
+ Resolve internal and external queries
Developing and maintaining strong working relationships with key stakeholders and teams across the Aspire network to ensure that billing requirements and customer queries are accurately and promptly resolved. Use relevant systems in a consistent manner to enable efficient billing management and effective reporting. Working to SLA for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Support continual improvement by identifying opportunities for improvement and efficiency.

You will suit the role if you have

Previous experience in a billing role, with a proven ability to deliver a high standard of customer service in a high-volume business. Excellent organisation and time-management skills with a high attention to detail to ensure billing is accurate and to minimise queries or errors. Excellent communication, documentation and writing skills to respond to queries politely and promptly. Strong ability to build and maintain meaningful relationships with clients and stakeholders. Self-motivated, proactive and able to work independently as well as part of a team.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore, we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.





Salary



25,000 to 28,000 per annum (depending on experience)



Benefits



Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can!


Travel benefits including free parking, subsidized travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover




Location and Working Arrangements



You will be based at Aspire's Gateshead Head Office.





Hours of Work



Full time (37.5 hours per week), Monday to Friday





Equality, Inclusion and Diversity at Aspire



Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.





Interview Process



We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone's calendars.


Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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