Job Description

Are you looking for a new opportunity to work in a high achieving organisation that offers career progression and training opportunities? Willows Health is recruiting a Medical Administrators to join our team. This is a full time post,

and the successful candidate will need to be flexible to work across all of our 12 sites as of when needed and required.

Willows Health is the largest primary care provider in Leicester with over 65 000 patients across 12 sites, with caring for the health of our patients being at the forefront of what we do.

Our mission is to revolutionise healthcare across Leicester, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.

KEY RESPONSIBILITIES

Working within a coordinated and efficient manner. working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support. Working accordance with the service specification and clinical key performance indicators. Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant. Helping new patients register with the surgery - providing the necessary paperwork and checking returned paperwork is complete. Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system. Advising patients of the results of routine tests. Receiving and checking repeat prescription requests. Printing repeat prescriptions. Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc. Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc. Photocopying, scanning and filing of paper records.

ESSENTIAL SKILLS

Excellent communication skills Customer service experience preferably in primary care Familiarity with IT systems eg Microsoft Office applications Has an understanding, acceptance and adherence to the need for strict patient confidentiality Ability to be a team player Good time management Be able to implement good governance in your role Supportive Willingness to learn

BENEFITS

Excellent remuneration Pension Diverse training opportunities An opportunity to work within and learn from an experienced and progressive management team Opportunities to work with autonomy with the support of a wider management team Be part of a service delivering innovative and high-quality care
Must be available to work between the hours of 08:00-18:30 Monday - Friday. Currently no weekends, although may change in the future.

If you are passionate about making a difference in patient care and possess the necessary skills and qualifications, we invite you to apply for this exciting opportunity. Please submit your CV to wh.hr@nhs.net

Willows Health is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: 12.75 per hour

Experience:

GP Surgery: 1 year (required) SystmOne: 1 year (required) Medical Administrator: 1 year (required)
Work Location: In person