Our residents are at the heart of everything we do
Together we make things better
Job Summary
Help our residents maintain active and independent lives through the creation and delivery of individualised activity plans based on their interests, abilities and life experience.
This role also plays a key part in showcasing life within the home through social media, helping families and the wider community stay connected and engaged with what we do every day.
Full time, alternate weekends and occasional evening work required.
Key Responsibilities
To build friendships with our residents that help them adjust to life in a care home
Work with residents, their friends and family members, to build individual lifestyle histories and, using these, create ongoing plans in our electronic resident records, ensuring these are updated daily to evidence delivery
On a monthly basis review the plan with the resident and relatives and adjust if necessary
Create a weekly schedule of meaningful occupation for each resident, personalised to their likes, dislikes, needs and abilities, helping them to try new things and continue to take part in the hobbies and activities that make them who they are
Create and maintain a schedule of group activities tailored to residents to run alongside one-to-one sessions, enabling residents to take part in communal activities as well as individual hobbies as per their wishes
Update the resident's personalised diary on a weekly basis with details of the activities they've undertaken, including photos, comments and feedback, that can be kept by residents as a record of what they have achieved as well as shared with their friends, family and the home team
Build relationships with relatives, friends and advocates in order make sure you understand the person, and that the relatives understand how you are supporting the resident
To build relationships with the local community, inviting them into the home to take part or run events and help residents maintain their hobbies To establish and run a 'Friends of' the home - a group of relatives, friends and neighbours from the community who are keen to be active participants in the life of the home
Develop strong and continuing relationships with colleagues to enable the sharing of ideas and information, ensuring you are all working as a team to provide a safe and fulfilling experience within the home for every resident
To take photos of events, ensuring consent has been obtained and update the company social media pages
Enable our residents to stay in touch with friends and family by visits, phone, video calls, letters and email
Support our residents to make trips outside of the home, encouraging relatives and friends to join in, as well as building links with local groups to encourage them into the home, facilitating the position of the home as part of the local community
Actively seek feedback on the activity provision in the home, including running a resident forum and in house customer satisfaction programmes.
To attend all statutory and mandatory training as required by the Company in order to fulfil your duties
To attend appropriate training courses and/or programmes to enhance personal and professional knowledge and skills
To undergo the necessary training to become a 'Dementia Friend' Safeguarding of Vulnerable Adults / Mental Capacity Act To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD Health and Safety As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974,
To undergo training for Cognitive Stimulation Therapy.
Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work. Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
Data Protection The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and the company's ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
Social Media & Engagement Responsibilities
Take high-quality photos and short videos of daily life, activities and events within the home (ensuring appropriate consent is always obtained)
Confidently manage and update the home's Facebook and social media pages on a daily basis to maintain high levels of engagement and showcase the positive experiences of residents
Create engaging, warm and appropriate social media content that reflects the life, personality and values of the home
Have a strong eye for social media, understanding what content works well to engage families, the community and prospective residents
Capture meaningful moments throughout the day and ensure regular posting to keep content fresh, relevant and consistent
Work closely with the management team to ensure all social media content aligns with company policies, branding and data protection requirements
This list of duties and responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.