Job Description

JCA Condover Hall is a vibrant, friendly activity centre, offering a residential experience for over 30,000 guests per year. With a bed capacity over 600, our main guests are primary and secondary schools, but we also welcome groups and families from all walks of life throughout our season between February and November.


We have an opportunity for an experienced Activity Manager to join our operation at Condover Hall. This role will have responsibility for the delivery of high quality, safe and enjoyable outdoor activities by our Activity Department for our guests. A primary focus is providing a positive customer experience, and ensuring our operation is delivered consistently and competently to an excellent standard.

Benefits:

Employee discounts - Being part of Experience Education you will have access to the Benefits Hub, our discount app, which can save you money on every day spend such as your supermarket shop, high street purchases or even holidays within the group Friends & Family Days - become a guest and abseil or canoe with your family or friends for free in our resort 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service Access to extensive online learning resources

The details:

Permanent full-time position to include some evenings & weekends Employment start date of 1st August 2025

Accommodation is not included with this role

Essential skills & experience

Experience of working with young people and adults in a residential setting Experienced in the delivery of outdoor activities to young people and adults Previous managerial or supervisory experience Good organisation skills, and can work under pressure to meet deadlines and targets A self-motivated leader, with effective interpersonal skills and good emotional intelligence Proven excellent customer care record Excellent written and verbal communication skills Experience of budgetary management Competence using Microsoft Office and Online platforms in an office setting Enthusiastic, energised and a friendly disposition

Desirable skills & experience

Facility Management A good understanding and knowledge of BAPA, LotC and Adventuremark Supporting and mentoring colleagues with their development and performance To hold one of the following qualifications: Rock Climbing Instructor Paddlesport Instructor Level 1 SUP Instructor Level 1 RLSS UK NLPQ Assessor RLSS UK Pool Plant Operator First Aid at Work First Aid Trainer

Key Accountabilities & Responsibilities

Team Leadership & Management:

Line manage Deputy Activity Managers, Activity Administrator, Equipment Safety Supervisor, and oversee Instructors and Apprentices Recruit, train, and induct seasonal staff; manage ongoing training and development Handle staff performance, welfare, and residential standards in line with HR policies

Operations & Compliance:

Maintain high health & safety standards, including records and risk assessments Support adherence to BAPA, LotC, and Adventuremark standards Uphold safeguarding and equal opportunity policies

Activity Delivery & Quality:

Oversee activity planning, staff timetabling, and guest scheduling Ensure facilities and equipment are well-maintained and ready Monitor and improve activity standards through observation and feedback

Customer Experience:

Drive guest satisfaction through excellent service and communication Handle guest queries and complaints effectively Support inspections, visits, and liaise with other departments as needed

Administration & Budgeting:

Manage the activity budget and procurement Complete administrative and reporting duties on schedule Act as Evening/Weekend Manager and First Aider when required

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.


Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273)